COMMUNITY ENGAGEMENT COORDINATOR

Job Description

Job Description

Salary: $65000 - $70000 / year

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

 

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

 

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

Job Summary

The Community Engagement Coordinator plays a key role in creating a vibrant, engaging workplace experience for associates and visitors within the TIAA New York City office. This position blends community engagement, workplace programming, and meeting & event coordination to ensure the office environment supports collaboration, culture, and exceptional service.

 

The role works closely with TIAA’s internal Meeting & Events team, Business Resource Groups (BRGs), and external vendors to plan and execute programming that enhances the associate experience while maintaining operational excellence.

 

This position is highly visible and requires a hospitality-driven professional who thrives in a fast-paced environment and can seamlessly transition between strategic planning, event execution, and day-to-day workplace engagement.

Key Responsibilities:

Community Engagement & Workplace Experience

• Develop and implement community engagement initiatives that enhance the associate workplace experience.
• Partner with TIAA Business Resource Groups (BRGs) and internal stakeholders to support cultural, educational, and engagement programming.
• Create programming that drives office participation and community building, including seasonal activations, wellness events, and cultural celebrations.
• Serve as a visible ambassador of hospitality within the office, engaging with associates and building strong relationships.
• Support internal communication efforts related to programming and events through platforms such as Viva Engage and internal messaging channels.

Meetings & Event Planning

• Plan, coordinate, and execute internal meetings, corporate events, and workplace activations from concept through execution.
• Partner with TIAA’s internal Meeting & Events team to ensure seamless event coordination and alignment with client expectations.
• Manage event timelines, room reservations, catering coordination, AV needs, and vendor relationships.
• Oversee on-site event execution, ensuring the highest level of hospitality and service delivery.
• Track event participation and feedback to continuously improve programming and service delivery.
• Maintain strong partnerships with catering providers, facilities, security, and AV teams to ensure seamless event delivery.

Operational Excellence

• Maintain detailed event calendars and planning documents to ensure visibility and coordination across teams.
• Manage budgets associated with programming and events, ensuring alignment with client guidelines.
• Ensure all events and programming adhere to client policies, operational standards, and safety guidelines.
• Support reporting and metrics related to participation, engagement, and workplace experience initiatives.

Key Competencies:

• 3–5+ years of experience in event planning, workplace experience, hospitality, or community engagement.
• Strong organizational skills with the ability to manage multiple events and projects simultaneously.
• Exceptional interpersonal and communication skills with a service-oriented mindset.
• Experience working in corporate environments or conference centers preferred.
• Ability to work in a fast-paced environment and remain flexible as priorities shift.
• Proficiency with workplace technology tools such as event scheduling platforms, Microsoft Office, and internal communication tools.
• Hospitality-driven mindset with a passion for creating memorable experiences.
• Strong relationship-builder who can collaborate across multiple teams.
• Detail-oriented with excellent planning and execution skills.
• Comfortable working in a high-visibility environment supporting senior leadership and high-profile events.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Req ID: 1558088

Rapport a specialized division of FLIK Hospitality Group