Operations Training Specialist

Operations Training Specialist

The Operations Training Specialist supports the development, coordination, and delivery of operational training and standard work that promote consistency and quality across FastMed. Partnering with Operations, HR, OHS, RCM, Finance, IT, Epic, Clinical/Medical Leadership, and Compliance, this role coordinates training materials, maintains process documentation, and assists with workflow rollouts to ensure training compliance with state and federal regulations. The Operations Training Specialist gathers feedback and basic performance metrics to help improve training effectiveness and operational clarity, reinforcing FastMed's Compassionate Hospitality approach.

Job Duties

• Support the creation, updating, and organization of operational training materials, SOPs, and job aids to reinforce standardized workflows.
• Coordinate logistics for training sessions (scheduling, invites, materials, LMS assignments) and deliver routine trainings as assigned.
• Assist with documenting process changes and ensuring related training content is updated and distributed promptly.
• Maintain shared repositories (LMS, SharePoint/OneDrive) to keep operational resources current and easy to access.
• Collect participant feedback and basic metrics (attendance, completion, knowledge checks) to surface training gaps and improvement opportunities.
• Coordinate with Regional Directors and Center/Clinic Managers to support consistent adoption of standards across locations.
• Provide administrative support for Epic-related workflow training (e.g., materials, scheduling, rosters); escalate issues to the Operations Training Manager or Epic trainers as needed.
• Facilitate routine cross-department communication (updates, reminders, FAQs) to reinforce operational expectations.
• All other duties as assigned.

Skills

• Clear written and verbal communication; dependable cross-functional collaboration.
• Organization and attention to detail across multiple priorities and deadlines.
• Working knowledge of process documentation and basics of continuous improvement/standard work.
• Proficiency with MS Office and learning technologies; ability to learn Epic workflows relevant to training content.
• Growth mindsetopen to feedback, learning, and iterative improvement.

Qualifications

• Associate's or Bachelor's degree preferred; equivalent experience considered.
• 24 years' experience in training coordination, operations support, or process documentation in healthcare or customer-service environments.
• Familiarity with adult-learning basics and translating process changes into clear training materials.
• Basic understanding of healthcare regulatory/compliance considerations for training content.
• Experience with Epic or similar systems preferred; Epic credentialing not required for this role.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.

Work Environment:

The work environment is mainly in clinical settings. While performing the essential functions of the job the employee may come into contact with a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, employee problems and varying or unpredictable situations. This position must be able to occasionally travel to various FastMed centers as well as community events throughout North Carolina and maintain a valid NC driving license and reliable transportation. Travel may be extended day, and occasional overnight and weekend hours may be required within company travel policy reimbursements and guidelines.