Trade Operations Specialist

Trade Operations Specialist

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Valeris, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

The Trade Operations Specialist is responsible for implementing patient cost benefit program business rules with Valeris' processing partners. They implement the program service requirements to ensure delivery on time and to the exact specifications. The Specialist is also responsible for troubleshooting and problem solving any issues and concerns from clients, and various internal teams and is the liaison between internal departments to coordinate work as required to efficiently deliver the services required for programs. This is not a position that requires extensive knowledge of programming or coding.

Responsibilities

• Reviews request inputs/requirements for accuracy and completeness
• Completes requests for configuration of systems/applications for service instances in support of programs
• Provides end-user support during and after the implementation process
• Review and execute the day-to-day activities of assigned service area
• Receive, evaluate, and execute service implementation tasks for assigned services
• Identify process and system improvements to create efficiencies with measurable outcomes
• Relies on experience and judgment to accomplish tasks and goals
• Provide basic, technical, service-related solutions through collaboration with stakeholders
• Serve as liaison for account, operational and technical teams for assigned service(s)
• Monitor service KPIs to identify, submit, and resolve service delivery incidents/problems
• Recommend updates to policies and procedures for all assigned services
• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• 1-2 years of service-related experience in operations, customer service, systems and/or product development
• Comfort level working in multiple technology systems/platforms
• Directly supporting and liaising between the client facing teams and technology and operational delivery teams
• Understands concepts of relational databases and structures
• SQL experience a plus
• MS Excel skills / ability to review data sets to conclude outcome
• Ability to collaborate with users to articulate requests, issues and resolution on time
• Ability to work on multiple projects at the same time
• Must possess excellent written and verbal communication skills
• Ability to interact with vendors, contractors, sub-contractors, internal partners
• Proven problem-solving abilities
• Logical and efficient with keen attention to detail
• Superior organizational skills including detailed documentation
• Demonstrates initiative and self-motivation, with the ability to independently develop new skills, take ownership of learning, and proactively seek opportunities for personal and professional growth.
• Demonstrates strong adaptability and flexibility in dynamic environments, with the ability to quickly adjust to shifting priorities, evolving requirements, and changing business needs while maintaining productivity and a high standard of work.
• Exhibits a strong sense of urgency with the ability to effectively prioritize tasks, manage competing deadlines, and focus on high-impact activities in fast-paced environments.

Why Work for Valeris?

We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Our Commitment to Equal Opportunity

At Valeris, we don't just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.