Customer Service Representative

Job Description

Job Description

Customer Service Liaison – OC Solar

Customer Service | Orange County, CA | In-Office

About OC Solar

OC Solar is one of Southern California’s fastest, most reliable end-to-end solar contractors. We specialize in custom solar, battery, and roofing solutions using premium equipment and flexible financing options.

We are a Premier Tesla Powerwall Certified Installer and offer ownership, loans, PPAs, leases, prepaid agreements, and battery backup systems.

Three things matter in solar:  Price, Service, and Quality .
We back that with a Best Price Guarantee and a commitment to making every customer happy at the end of the project.

We move fast, care deeply about customers, and do things the right way.

About the Role

We are committed to delivering an exceptional customer experience from the initial consultation through long-term system support. We're looking for a motivated, organized, and customer-focused Customer Service Liaison to join our team.

This is an excellent opportunity for someone who enjoys helping people, solving problems, staying organized, and working in a fast-paced environment where every day is different.

As a Customer Service Liaison, you'll serve as one of the primary points of contact for homeowners throughout their solar journey. You'll work closely with our Operations, Service, Scheduling, and Management teams to ensure projects move forward smoothly while providing outstanding communication and support to our customers.

Key Responsibilities

• Serve as the primary point of contact for customers throughout their project and after installation.
• Provide proactive customer updates via phone, email, and text.
• Respond promptly and professionally to customer questions and concerns.
• Monitor customer solar systems and assist with basic troubleshooting.
• Perform remote diagnostics for Tesla, Enphase, and other monitoring platforms.
• Coordinate scheduling for:
  • Site surveys
  • Service appointments
  • Installations
  • City inspections
• Work closely with Operations, Construction, Service, and Management to resolve customer issues.
• Accurately document customer interactions and project updates within the company's CRM.
• Identify potential concerns early and escalate issues appropriately.
• Help ensure every customer has a positive experience from installation through ongoing support.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service background.
• Prior Solar, construction, electrical, or home services experience
• Prior Solar industry experience is highly preferred 
• Highly organized with exceptional attention to detail.
• Comfortable using CRM software, email, scheduling platforms, and other computer applications.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional, positive, and solution-oriented mindset.
• Strong problem-solving skills and ability to work independently while collaborating with a team.

Physical and Work Environment Requirements

This is primarily an office-based position that regularly requires the employee to:

• Sit and work at a computer for extended periods.
• Communicate by telephone, email, text, video meeting, and in person.
• Frequently use a keyboard, mouse, telephone, and other standard office equipment.
• Occasionally stand, walk, bend, reach, and move throughout the office.
• Occasionally push, pull, and reposition a specialized printer or similar office equipment on wheels.
• Occasionally handle office supplies, files, and equipment.

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. OC Solar will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

OC Solar offers:

• 4 Day – 10 Hour per Schedule (AWS) – You get a 3 day weekend every week
• Medical, dental, vision insurance and additional benefits
• Paid vacation, sick leave, and holidays
• 401(k) plan with Company Contribution
• Company vehicle or mileage arrangement where applicable
• Training and certification opportunities
• Company perks and Company events

Equal Employment Opportunity

OC Solar is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by applicable law.