Product Owner II 4P/643

  Product Owner II – ServiceNow IRM (Agile)

Location: Atlanta, GA (HYBRID) 

Contract- 6 Months
Client- Southern Company Services.

Role Overview

We are seeking a ServiceNow Integrated Risk Management (IRM) Agile Product Owner to lead the product vision, roadmap, and iterative delivery of enterprise ServiceNow capabilities.

In this role, you will partner with business stakeholders, architects, and Agile delivery teams to translate organizational needs into actionable user stories, prioritize the backlog, and ensure measurable business value is delivered through Agile best practices.

This position plays a critical role in enhancing enterprise workflow automation, risk management processes, and overall platform adoption.

Key Responsibilities
Product Vision & Strategy

• Own the product vision, roadmap, and prioritized backlog for ServiceNow IRM.
• Lead discovery sessions to define outcomes, KPIs, and MVP scope.
• Balance business value, risk, dependencies, and capacity in prioritization decisions.

Agile Delivery & Backlog Management

• Write clear epics, features, and user stories with defined acceptance criteria.
• Keep backlog refined and “ready” for sprint planning.
• Partner with Scrum Master and development team through sprint planning, execution, reviews, and retrospectives.
• Validate deliverables against acceptance criteria and support UAT planning.

Platform Administration & Implementation

• Provide administrative support for ServiceNow IRM (on-prem environment).
• Support implementation efforts alongside system integrators/partners.
• Coordinate cross-team dependencies (platform, integrations, security, data, release management).

Governance & Performance Monitoring

• Ensure alignment with ServiceNow best practices and governance standards.
• Track and report KPIs such as:
  • Cycle time
  • SLA attainment
  • CSAT/NPS
  • Platform performance
• Maintain product documentation including roadmaps, release notes, and stakeholder communications.

Required Qualifications

• 3+ years of Product Owner (or similar) experience in Agile/Scrum environments.
• Hands-on ServiceNow platform experience (administration, configuration, or product delivery).
• Proven ability to:
  • Create and manage a product backlog
  • Write user stories
  • Define clear acceptance criteria
• Strong stakeholder management and communication skills.
• Working knowledge of:
  • IT Service Management (ITSM)
  • Enterprise workflow automation
• Experience collaborating with technical teams on integrations and platform constraints.

Preferred Qualifications

• ServiceNow certifications:
  • Certified System Administrator (CSA)
  • CIS (IRM or related module)
  • Certified Application Developer (CAD)
• Experience with modules such as:
  • IRM
  • ITSM
  • ITOM
  • CMDB
  • Discovery
  • Flow Designer
• Experience with:
  • REST/SOAP APIs
  • MID Server
  • Workflow Data Fabric
  • Identity & access management concepts
• Familiarity with reporting and performance analytics.
• Knowledge of ITIL, Lean product management, or SAFe.
• Experience in regulated environments (security, privacy, audit).