Human Resources Representative

Human Resources Representative

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Reporting to the HR Manager, the Human Resources Representative plays a key role in supporting onboarding and operational HR processes for Professional Staff, including physicians, researchers, research staff, fellows, and residents. This position manages end-to-end onboarding activities, ensures compliance with institutional and regulatory requirements, and serves as a central liaison between new hires, department leadership, payroll, credentialing, and other internal partners. The role requires strong attention to detail, discretion, and the ability to manage multiple onboarding activities simultaneously.

Key Responsibilities:

Department & Liaison Onboarding Support

• Serve as primary liaison between hiring departments and new hires throughout the onboarding process.
• Partner with departments to review offer letters and CVs for accuracy and compliance.
• Discuss hiring issues with departments: expedited hires, visa delays, job profiles, and salary determinations.
• Educate departments on onboarding processes and timelines.
• Verify that salaries meet Postdoctoral PGY guidelines for incoming hires.
• Conduct education verification when HireRight cannot be completed, including:
• Reviewing Diploma
• Reviewing and interpreting international degrees
• Collecting and validating education verification letters from Registrar's office

Pre-Boarding & Onboarding

• Collect and review all required new hire documentation, including offer letters, new hire forms, CVs, and IDs.
• Coordinate CORI (meeting required) and national background checks (HireRight).
• Manage the I-9 process, including document review, complete forms and meet with incoming employee.
• Ensure completion of Occupational Health clearance prior to start date.
• Send welcome emails to new hires and serve as an onboarding point of contact.
• Enroll hires for New Hire Orientation
• Prepare staff appointment letters for non-clinical MGPO staff.

Workday Responsibilities

• Create and manage requisitions in Workday, confirming accuracy of supervisory organizations, job profiles, and replacement versus new position details.
• Initiate applications for new hires and follow up to ensure timely completion.
• Process and complete hiring transactions in Workday.
• Communicate record status updates to departments and email employee usernames and IDs.
• Maintain ongoing communication with departments and new hires to ensure readiness for the designated start date.

Miscellaneous & Operational Support

• Conduct internal I-9 audits.
• Troubleshoot onboarding and access issues, including system logons and general employee or department inquiries.
• Manage AskMyHR sites and the onboarding website for new hires.
• Triage and resolve complex cases involving visas, Workday issues, and sup orgs.
• Maintain Access databases containing new hire information.
• Monitor and manage the general onboarding inbox, ensuring timely responses.

Appointments, Compliance & Documentation

• Support staff appointment process in accordance with the bylaws of the Professional Staff of the General Hospital.
• Review, verify, and maintain sensitive employee and applicant documentation in secure databases.
• Respond to verification of employment and staff appointment requests.

Additional Job Details (if applicable)

Required Qualifications

• Bachelor's degree preferred
• Prior experience in HR, onboarding, or administrative support preferred
• Experience working with Workday and Beeline platforms is a plus

Skills & Competencies

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High level of attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Excellent written and verbal communication skills
• Proficiency with Microsoft Outlook, Excel, and other standard office applications
• Familiarity with employment eligibility requirements and immigration documentation (e.g., I-9 process, work authorization visas) preferred
• Ability to work independently while contributing effectively as part of a team
• Strong customer service skills

Hybrid Model

• M-F Eastern Business Hours required
• 8am-4:30pm ET required
• Onsite 1-2x/month for meetings or trainings - Assembly Row, Somerville
• A quiet, secure, compliant workspace is required for remote workdays, and will be viewed and confirmed via Microsoft Teams Video on day 1 for all remote hires
• HR will ensure that candidates have a HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.