Veterans Services Coordinator - Enrollment and Retention

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Veterans Services Coordinator - Enrollment and Retention Job Category: Academic Staff Employment Type: Regular Job Profile: Veterans Services Coordinator Job Duties: Attention: Veteran Services within the Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Veterans Services Coordinator (AE067). Major Function: The Veteran Services Coordinator at the University of Wisconsin-Whitewater serves as the institution’s designated School Certifying Official (SCO) and primary liaison to the U.S. Department of Veterans Affairs (VA), State Approving Agency (SAA), and related federal and state agencies regarding veteran and military affiliated educational benefits. This position is responsible for the administration, certification, oversight, and regulatory compliance of federal and state veteran educational benefit programs while ensuring institutional compliance with applicable laws, regulations, and policies. The Veteran Services Coordinator provides comprehensive support and guidance to veterans, military service members, spouses, and dependents regarding educational benefits and enrollment processes. This position works collaboratively with the Office of the Registrar, Financial Aid, Student Accounts, Academic Advising, and Veteran & Military Student Services to ensure accurate certification processing, timely reporting, and effective support for military affiliated students. This position maintains institutional readiness for compliance reviews and audits, develops and maintains certification procedures and operational controls, and supports programming and initiatives that contribute to veteran student success and retention. This position reports to the Director of Veteran, Military and Adult Student Services. Responsibilities: Certification & Benefit Administration Serve as the institution’s designated School Certifying Official (SCO) for federal and state veteran educational benefit programs. Certify student enrollments, tuition, fees, and academic program information through VA, Department of Defense, and State of Wisconsin systems. Provide guidance to veterans, military affiliated students, spouses, and dependents regarding educational benefits eligibility, certification procedures, and required documentation. Assist students in understanding the appropriate use of federal, tuition assistance, and state educational benefits. Provide timely, professional, and student-centered service to military affiliated students. Collaborate with campus and community resources when serving students. Monitor and report enrollment changes including adds, drops, withdrawals, program changes, and academic standing changes in accordance with state and federal regulations. Maintain accurate, audit ready records in accordance with VA and state regulatory requirements. Manage timely reporting for Federal and State Military Tuition Assistance programs. Serve as the primary liaison between the university and the U.S. Department of Veterans Affairs, State Approving Agency, and other applicable agencies. Develop, document, and maintain operational procedures, certification timelines, and internal controls related to veteran educational benefits processing. Ensure institutional readiness and consistency in veteran educational benefit certification operations and to ensure continued compliance. Student Support & Veteran Programming Support the development of a welcoming and supportive environment for veteran and military affiliated students. Manage the VA Work-Study Program, including student eligibility verification, hiring documentation, timesheet review, work assignments, and communication with the Department of Veterans Affairs. Collaborate with various campus offices to connect and serve students and dependents as recruitment and orientation events. Support both Whitewater and Rock County campuses with physical representation and connection to students. Provide support with student programming, campus and community events related to veteran and military affiliated students. CONDITIONS OF APPOINTMENT: University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization. Key Job Responsibilities: Contributes to the development, execution, and review of programs and services designed to meet unit objectives Advocates for military connected students in all aspects of campus life and promotes a campus philosophy of military and veteran identity inclusiveness Manages benefit eligibility, benefit advising, and accurate delivery of benefits for military connected individuals Serves as a unit liaison to internal and external stakeholder groups, providing information and education on military connected students Provides students connections to campus resources, advising, and community building opportunities to foster student success and sense of belonging Department: Veteran Services - Enrollment and Retention Compensation: Well-qualified candidates can expect a starting annual salary within the range of $48,000 - $55,000 commensurate with the candidate's education, related experience, and qualifications. UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure. Required Qualifications: Bachelor’s degree Minimum of three years experience in higher education administration, veteran education benefits, registrar operations, financial aid, compliance, or related administrative functions. Demonstrated experience interpreting and applying federal and/or state regulations, policies, or procedures. Strong analytical, organizational, and documentation skills. Demonstrated ability to manage multiple priorities with accuracy and attention to detail. Experience handling confidential information with professional discretion. Strong written and interpersonal communication skills. Experience working with student information systems, Microsoft Office applications, and web-based systems. Preferred Qualifications: Experience with business process analysis. Experience working with veteran education benefits. Experience in higher education. Experience with PeopleSoft software. Strong knowledge of general office policies and procedures. Experience interpreting, explaining, and applying complex regulations such as FERPA and veteran benefit regulations. Knowledge, Skills, and Abilities: A strong commitment to excellence in public service and the ability to work effectively in a collaborative and culturally diverse environment. Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills How to Apply: Only complete application packages will be considered. This includes online submission of the following documents: Cover letter/letter of interest Resume Names and contact information for three professional references Contact Information: If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. For questions regarding this position, please contact: Melissa Walton View email address on click.appcast.io View phone number on click.appcast.io To Ensure Consideration: Applications received by July 24th, 2026, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process. CAMPUS INFORMATION: UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s. UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place. ORGANIZATION INFORMATION: The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ( Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a). Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked. The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills. For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at View phone number on click.appcast.io. UW IS AN EQUAL OPPORTUNITY EMPLOYER: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.