ACH Payments Manager

Job Description

Job Description

Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations.

We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Our culture is meant to encourage trust and allow collaboration, while enabling employees to have a meaningful impact our organization as well as the communities we serve.

Our Benefits Include:

• $1,000 Welcome Bonus after 90 days
• 11 Paid Holidays
• 200% 401(k) match up to 5%
• Competitive Pay with advancement opportunities
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• Performance Incentives
• Multiple Medical Plans, including an Employee-Only $5.00/pay period plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long-Term Disability Insurance
• Flexible Spending Accounts: Medical and Dependent Care
• Tuition/ Educational Assistance
• Many Other Employee Perks & Discounts

Communication Federal Credit Union is seeking an ACH and Payments Services Manager. This role will oversee daily ACH and wire operations as well as delivery digital money movement solutions, including real time payments, digital coin-based transaction platforms, and P2P solutions. The ideal candidate will be forward thinking with robust knowledge of next-generation money movement opportunities. Responsible for ensuring regulation compliance, maintaining updated procedures and supporting branches, customers, and internal communication for digital payment inquiries, as well as managing the payments team.

Who You Are:

Strong written and verbal communication skills, including the ability to draft professional reports and correspondence using proper grammar.

Ability to analyze and interpret documents such as regulations, and internal policies.

Proficiency in intermediate mathematical concepts, including decimals, percentages, and fractions.

Exceptional attention to detail and accuracy in all tasks.

Effective interpersonal skills for engaging with members, external parties, and colleagues in a courteous and professional manner.

Strong organizational skills, able to prioritize multiple tasks and adapt to shifting priorities.

Proficient in MSR Word & Excel, w/advanced proficiency in core financial software applications.

What You Will Do:

Maintain a strong and compliant ACH program while supporting expansion into a multi-payment ecosystem.

Provide governance and oversight of payment services across ACH, real time payments (RTP/FedNow), wires and Stablecoin.

Serve as lead compliance subject matter expert for all payment-related policies & procedures.

Monitor regulatory changes and update procedures accordingly.

Resolve account discrepancies in a timely and professional manner, handling inquiries, adjustments, and related correspondence; manage unposted errors and exception items efficiently.

Execute tasks associated with additional programs.

Serve as a resource for branch staff, providing guidance on electronic payment service-related inquiries.

LEADERSHIP RESPONSIBILITIES

Responsible for overall direction, coordination, and evaluation of assigned departments. Manage subordinates and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience:

Associate's degree or equivalent experience with financial institution.

Minimum 4 years' experience with financial institution, electronic payments exposure highly preferred.

Accredited ACH Professional (AAP) certification preferred.

Combination of relevant education, training, and experience that supports the required competencies.

Previous supervisor/management experience strongly preferred.

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Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.