Service Advisor

HoneyCar Service Advisor PositionHoneyCar Roanoke is seeking a customer-focused and driven Service Advisor to join our service team.As a Service Advisor, you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experience—from check-in to vehicle delivery—while ensuring clear communication, accurate documentation, and a high level of customer satisfaction.This is a fast-paced, performance-driven role where your ability to communicate, organize, and build trust directly impacts both customer experience and department success.ResponsibilitiesGreet customers promptly and provide a professional, friendly service experienceListen to customer concerns and accurately document vehicle issuesWrite and manage repair orders with attention to detailClearly explain recommended services, timelines, and pricingCommunicate with technicians to monitor vehicle progressProvide timely updates to customers throughout the service processUpsell maintenance and recommended services ethically and effectivelyEnsure all documentation is complete and accurateFollow up with customers after service to ensure satisfactionMaintain strong communication with service team and managementQualificationsPrevious customer service experience requiredAutomotive service advisor experience preferred but not requiredStrong communication and interpersonal skillsAbility to work in a fast-paced environmentOrganized with strong attention to detailCustomer-first mindset with problem-solving abilityBasic computer skills and ability to learn dealership systemsValid driver’s license requiredCompensation$50,000 – $100,000 annually based on performanceBase pay plus commission structureEarnings tied to productivity, customer satisfaction, and service salesScheduleFull-time position5-day work weekClosed SundaysBenefits401(k) PlanMedical, Dental, and Vision insuranceLife insurancePaid trainingPaid time off and holidaysOpportunities for advancement within HoneyCarWhy HoneyCar?At HoneyCar, we are building something different. Our service team plays a critical role in delivering a seamless ownership experience, and we invest in the tools, training, and leadership needed for success.If you’re looking for a growth-oriented environment where your performance is recognized and rewarded, HoneyCar Roanoke is the place to build your career.Equal Opportunity EmployerHoneyCar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.