Scheduling Coordinator

Scheduling Coordinator

The Scheduling Coordinator supports the Traditional Surveillance department by securing investigator coverage for each surveillance file, maintaining accurate schedules, and ensuring cost-effective resource allocation. This role collaborates closely with surveillance investigators, regional field supervisors, and case managers, and reports to the Vice President of Field Investigations.

This position requires strong communication, organization, and prioritization skills. The Scheduling Coordinator must monitor turnaround times, balance competing demands, and resolve scheduling conflicts to support operational goals. The role is also expected to proactively assess scheduling needs and provide dependable support to the department while demonstrating Delta's core values of diligence, empathy, leadership, thoughtfulness, and accountability.

Essential Duties and Responsibilities

• Monitor, assess, and prioritize scheduling needs across the department.
• Schedule surveillance assignments in accordance with client directives and internal procedures and goals.
• Enter and update schedules in the case management system.
• Cultivate professional relationships with investigators, field supervisors, and case managers.
• Communicate with investigators regarding scheduling needs, availability, and coverage changes; maintain documentation and records related to investigator availability.
• Evaluate cost, investigator performance, turnaround time, investigator availability, geographic location, and client needs to select the most appropriate resource for each assignment.
• Track scheduling-related data and metrics to identify workflow gaps and opportunities for improvement.
• Monitor investigator availability and usage trends and escalate potential recruiting needs.

Required Qualifications

• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to multi-task and frequently assess, prioritize, and re-prioritize tasks
• Strong basic computer skills, including proficiency in email, file management, and navigating web-based platforms
• Ability to handle sensitive information with confidentiality and professionalism
• Working knowledge of surveillance investigations and operations is preferred

Preferred Qualifications

• Experience in scheduling systems.

Physical and Environmental Requirements

• Sitting for extended periods
• Using hands/fingers for typing, data entry, and phone usage
• Using a computer throughout the day
• Clear verbal and written communication

Work Schedule

• Monday-Friday 8am-5pm EST
• Flexibility requirements, ensuring the scheduling is completed to meet TAT of requested dates to be scheduled.

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group's eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers' compensation, liability, auto, property, disability, and corporate investigations, regardless of size. Come join our talented team and our commitment to people, innovation and results.

Delta Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy, sexual orientation, gender identity / expression), national origin or ancestry, genetic information (including family medical history), physical or mental disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.