Business Office Manager

Job Description

Job Description

Business Office Manager  

Facility: Arbors at Milford

We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you’ve made a meaningful impact in the lives of our residents will be your greatest reward.  

Why Choose Arbors? 

• One of Ohio’s Largest Providers of long-term care skilled nursing and short-term rehabilitation services.
• Employee Focus : We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
• Career Development: Opportunities for learning, training, and advancement to help you grow professionally.

Key Benefit Package Options? 

• Medical Benefits : Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits : Dental, vision, and prescription drug insurance options via leading insurance providers.
• Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
• Benefits Concierge : Internal company assistance in understanding and utilizing your benefit options.
• Education Assistance : Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options
• Unlimited Referral Bonuses .

Start a rewarding and stable career with Arbors today! 

Summary:  
The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.

Education/Experience:

• High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience. 
• Prior supervisor experience in a business office setting preferred. 

Job Functions: 

• Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office.
• This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations.
• Responsible for the supervision, hiring and training of the business office staff. 
• Responsible for all aspects of the resident trust accounting system, including security of patient funds.
• Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary.
• Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections. 
• Responsible for ensuring collections of balances due from residents while in the facility.
• Manages the Medicaid pending application and conversion process to ensure timely resolution. 
• Responsible for month-end closing of billing system in accordance with company policy and timelines.
• Ensures patient bills and collection letters are processed accurately and timely. 
• Communicates with Central Billing Office with additional billing information to clear claim edits and rejections. 
• Coordinate responses to various audit requests. 
• All other duties as assigned. 

Knowledge/Skills/Abilities:

• Point Click Care (PCC) billing system experience preferred. 
• National Data Care Resident Funds Management System (RFMS) experience preferred.
• Experience using Excel, Power point, and Word.
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.