Automotive Service Advisor

Responsive RecruiterBenefits: 401(k), dental insurance, health insurance, paid time off, vision insuranceAs a Big O Tires Service Advisor, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands-on, motivated leader preparing to advance as our business grows. We are looking for people-first individuals with a desire to work and grow in the automotive services industry in a fast-growing location. Business owners will be highly visible and available to all employees. Let's grow together!Pay Rate: $55,000-$80,000 per yearEssential Duties and ResponsibilitiesLeadership & People DevelopmentSupport ownership in coaching, developing, and motivating the store teamLead by example, fostering accountability, teamworkThink strategically, connecting daily operations to near- and long-term store goalsSales & Customer ExperienceActively engage with customers to identify needs, present solutions, and close salesSupport sales of all product lines, including fleet accountsMonitor customer feedback and assist in maintaining high service standardsDeliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationshipsOperational ManagementOversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordinationHelp ensure adherence to compliance, safety protocols, and operational proceduresCommunicate and reinforce store initiatives and programsPartner with the ownership to manage vendor relationships, product availability, and shop productivityFinancial & Business ManagementHelp execute strategies to achieve or exceed store goals and financial targetsMaintain accuracy in reporting, recordkeeping, and inventory managementQualificationsHigh school diploma or equivalent required; associate or bachelor's degree preferred2 years of leadership experience in a retail or related customer-facing environmentProven ability to lead teams, drive sales, and deliver excellent customer serviceStrong communication, problem-solving, and decision-making skillsFinancial literacy and comfort with operational reporting and performance metricsProficiency in POS systems and reporting toolsYou will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed. Compensation: $55,000.00 - $80,000.00 per yearFrom flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.