Technical Support Specialist

Job Description Job Description The Specialist, Technical Support provides day-to-day technical support to the Information Systems department. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: Install, configure, repair and replace PCs Install, configure, repair and replace telephones Configure basic network interfaces on various devices Troubleshoot basic networking issues Configure Avaya to include adds, moves and changes. Provide technical assistance as required Maintain firm's printing environment-training provided Qualifications/Position Requirements Knowledge of PC architecture Good understanding of how all subsystems work in a PC and interact with each other Good working knowledge of networking and basic TCP/IP configurations Knowledge of Windows 7 & Windows 10 Basic electronics knowledge Good understanding of Avaya phone systems to include adds, moves an changes Ability to work on new equipment and devices without formal training Ability to manage a varied workload and meet deadlines Must be punctual and reliable Strong interpersonal skills Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude Excellent written and verbal communication skills Ensure confidentiality of all the Firm's and clients documentation and information Education and/or Experience Bachelor's degree or equivalent military experience Previous experience with extensive focus on PCs on a network in a medium to large corporate environment