Customer Service Representative (Bilingual/Spanish)
$20 - $23 per hourLHH
Customer Service Representative (Bilingual/Spanish)
LHH Recruitment Solutions is partnering with a growing Financial Services Company in Albuquerque, NM that is looking for a full-time Customer Service Representative (Bilingual in Spanish/English) to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$23.00 per hour depending on experience. Must have Financial Services or Banking experience to qualify.
As a Bilingual Customer Service Representative, you will be the first point of contact customers both inbound and outbound.
Key Responsibilities
- Answer inbound calls, make outbound calls, and emails with customers.
- Guide customers through the order processing and product details.
- Document all interactions in the CRM system with accurate data entry and attention to detail.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Deescalate calls as needed
- Translate bilingual Spanish calls and written emails to Spanish/English
- Assist with outbound calls for follow-ups.
- Customer account management and verification of information.
- Process payments accordingly and provide receipt via email to the customer
- Assist with any troubleshooting tier one support for the customer.
- Support special projects as needed.
Required Qualifications
- High school diploma or equivalent is required.
- 1+ years of customer service experience or call center experience, preferably in insurance or healthcare industries.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM systems.
- Bilingual in Spanish/English
Vacancy posted 3 days ago
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