Estonian Customer Service Representative - Athens

Overview On behalf of our client, we are looking for the next Estonian Customer Service Representative to join their team in Greece ! Are you a problem-solver with good communication skills? If yes, then this job opportunity might be for you! As an Estonian Customer Service Representative you will: Identify and assess customers’ needs Provide accurate, valid and complete information by using the right methods and tools Meet personal/customer service team targets Keep records of customer interactions, comments and complaints Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets Enhance customer experience by gathering customer feedback and share with the Product teams Qualifications Fluency in Esthonian (verbal and written) Fluency in English (verbal and written) Experience as a Customer Service Representative or similar CS role is appreciated Familiarity with the gaming industry is a plus Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, prioritize, and prioritize work Computer literacy Flexibility to work on shift rotation Benefits Excellent remuneration package Outstanding health care medical plan Career development opportunities A friendly and modern working environment Only CVs in English will be reviewed #J-18808-Ljbffr speakit