Operations Support Technician I
Insight
Operations Support Technician
What you’ll do at Insight
This is an internal IT Operations role responsible for level 1 support and monitoring of Insight’s internal IT infrastructure . Common duties and responsibilities include d with th is role include :
Monitor IT infrastructure utilizing multiple tools.
Utilize ITSM platform to manage and log all support issues.
Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.
Participate in team phone support queue leveraged by other IT teams to report infrastructure issues .
Complete various MACD type requests .
Perform 1 st level diagnosis and troubleshooting for infrastructure support issues.
Create and maint ain IT support documentation including knowledgebase articles.
Es calate and track major infrast ructure incidents.
What you’ll need to join Insight
1 year of experience working in an IT event handling/NOC role with basic proficiency
1 year of technical phone support experience with basic proficiency
1 year of experience working with ITSM tools with basic proficiency
1 year of vendor ticket management experience with basic proficiency
1 year of experience working in an IT support role with basic proficiency
Technical Requirements:
1 years of experience supporting Windows server and workstation operating systems.
1 years of basic network support experience.
Preferred:
Cisco, CompTIA, or Microsoft certification
ITIL Framework certification
Bachelor’s Degree in Computer engineering and other computer related studies, ECE or IT related field, from four-year College or University preferred.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
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