Customer Service Representative (CSR)

Job Description

Job Description

As Kelley Brothers continues to grow and the busy season begins, we’re looking for the right candidate to join our team — someone who thrives in a fast-paced environment, genuinely cares about people, and wants to grow with a company that treats you like family.

We’re looking for someone with drive, ambition, and a desire to grow, improve, and create positive change — both in their role and in the company as a whole.

At Kelley Brothers , we’re more than just a home services company — we’re a team committed to making a positive difference through exceptional service, quality craftsmanship, and a heart for our community.

What You’ll Do

• Answer incoming calls with professionalism, empathy, and efficiency
• Book appointments for HVAC, electrical, generator, and repair services
• Match customer needs with the right technician for the job
• Manage scheduling with accuracy and urgency in a fast-paced environment
• Perform all typical CSR duties including outbound follow-ups, happy calls, and service confirmations
• Deliver five-star service in every interaction — on the phone and behind the scenes

What We’re Looking For

• Strong communication and listening skills
• Empathy and a customer-first mindset
• Ability to multitask and stay organized under pressure
• Detail-oriented and dependable
• Willingness to follow direction and company processes
• Thrive in a fast-paced environment and team atmosphere
• Reliable transportation — this is an in-office role
• A self-starter with drive, initiative, and a growth mindset

Experience

We’re open to training the right person. Experience with customer service, dispatching, or platforms like ServiceTitan is a plus but not required.

Perks & Benefits

• Competitive hourly pay + bonuses and spiffs
• Full health benefits package
• Opportunities for advancement and career growth
• Supportive, family-like culture
• Be part of a company that values excellence and genuine care

At Kelley Brothers, our mission is to make a positive difference in people’s lives by delivering exceptional home services that enhance our clients’ well-being and enrich the lives of our team. We’re committed to building a business that encourages contribution, promotes personal growth, and serves our community with integrity.

We’re a full-service residential and commercial HVAC provider, an electrical service company, and a Generac standby generator service and installation company. In simple terms, we help people stay safe, comfortable, and confident in their homes and businesses.

Our values center on excellence, a customer-first mindset, and a servant’s heart. The people who thrive here, and build long, successful careers, are those who genuinely care about helping others. We believe in caring for people, serving with humility, and building a legacy of excellence and shared success.

Company Description

At Kelley Brothers, our mission is to make a positive difference in people’s lives by delivering exceptional home services that enhance our clients’ well-being and enrich the lives of our team. We’re committed to building a business that encourages contribution, promotes personal growth, and serves our community with integrity.\r\n\r\nWe’re a full-service residential and commercial HVAC provider, an electrical service company, and a Generac standby generator service and installation company. In simple terms, we help people stay safe, comfortable, and confident in their homes and businesses.\r\n\r\nOur values center on excellence, a customer-first mindset, and a servant’s heart. The people who thrive here, and build long, successful careers, are those who genuinely care about helping others. We believe in caring for people, serving with humility, and building a legacy of excellence and shared success.