Sales Consultant

Job Description

January 2027 Hiring Notice

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We are proactively building our talent pipeline for our January 2027 training class. Candidates who apply will be considered for this upcoming start date. Please apply only if you are comfortable waiting until January 2027 to begin employment.

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MSC Cruise Concierge

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Location: USA/Ashore

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Department: Commercial

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Reports to: Director of Outbound Sales

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Job Purpose

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MSC Cruises, the world’s third-largest cruise line, is seeking enthusiastic individuals to join our team as MSC Cruise Concierges. In this outbound telephone sales role, you'll receive high-quality leads to build relationships with guests and drive sales. This is a fast-paced, high-volume sales environment where meeting key performance indicators (KPIs) is essential.

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We offer unlimited earning potential, a dynamic and supportive workplace, and a performance-based hybrid schedule. If you have a passion for sales, a charismatic personality, and are motivated by financial success, we want you to be part of our team!

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Start Date:

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• January 11, 2027
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Compensation:

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• Base salary: $10/hour + commission
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• Average earnings: $75,000–$85,000 per year
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Key Responsibilities

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• Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
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• Sell consultatively and make recommendations to prospects and existing guests.
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• Maximize all opportunities in the process of the sale.
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• Maintain contact with all clients to ensure high levels of client satisfaction.
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• Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
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• Meet assigned annual sales quota and other relevant individual and departmental KPIs.
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• Assist in departmental sales efforts to move soft sailings and last-minute inventory.
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• Proactively establish and maintain effective working team relationships with all support departments.
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• Adherence to schedule, objectives, and goals.
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• Other duties as assigned by management.
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Job-Requirements

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• Fluent English, oral and written. (Any additional language is considered an advantage) .
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• High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
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• Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
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• Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
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• Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
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• Proven resilience and ability to work well under pressure.
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• Flexibility to work occasional extended hours, evening hours, and weekends.
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• Strong understanding of customer, market dynamics and requirements.
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Work authorization

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• US Passport or US Permanent Residents
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• MSC Cruises USA is an e-verify employer
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MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

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Benefits:

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• 401(k)
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• 401(k) matching
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• Dental insurance
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• Health insurance
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• Paid time off
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• Referral program
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• Vision insurance
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January 2027 Hiring Notice

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We are proactively building our talent pipeline for our January 2027 training class. Candidates who apply will be considered for this upcoming start date. Please apply only if you are comfortable waiting until January 2027 to begin employment.