Family Services Manager

Oversee and manage all Child & Adult protective service programs, Child Welfare and Employment Services programs; by providing direction to the Family Services Supervisors and Employment Services Supervisor in planning, organizing, and supervising the section; managing the budget preparation and review; ensuring adequate staffing; serving as a liaison with groups; overseeing and directing the provision of services; resolving customer’s disputes; serves on community boards; facilitating family partnership meetings; serve as back up supervisor to service units and assist the director in day to day activities.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Ensures family and employment services are provided in a fair, legal and appropriate manner by reviewing cases; participating in hearings; reviewing disposition of hearings; determining if policy or procedure changes are required; implementing appropriate changes in policies/procedures; informing staffing of changes; and counseling/disciplining employees for inappropriate decisions and/or improper case management.
• Ensures staff training and development; ensures all new service staff participates in orientation to City, State and Agency policies. Provides policy update training in addition to staff development training.
• Plans, organizes and directs service unit activities by meeting regularly with the unit supervisor; reviewing and discussing concerns, progress, case management reports and state and local reports for efficiency.
• Serves as liaison with groups representing the agency by participating in Board and regional meetings. Prepares on–call schedule for staff, provide guidance to on-call staff in emergency on-call situations.
• Provides quality and efficient supervision and services by communicating with internal and external customers; setting expectations; preparing performance evaluations; hiring and disciplining employees; and resolving issues.
• Managing the budget by preparing the annual budget, monitoring service appropriations and expenditures; recommending funds for service programs, supplies, equipment and staff; ensuring adequate funding for critical needs; and monitoring budget reports.

• Performs additional duties as assigned.

PHYSICAL DEMANDS
Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others.


NON-PHYSICAL DEMANDS

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and predictable attendance is expected.
• May frequently experience time pressure, emergency situations, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exciting work.
• May occasionally experience irregular work schedule/overtime.
• May rarely experience noise/distracting environment.