OPERATIONS ANALYST I

Operations Analyst I - 79012299This position is located in the Construction Industry Licensing Board, under the Florida Homeowners Construction Recovery Fund (Recovery Fund) work unit and is primarily responsible for processing claims and maintaining claim files.Your specific responsibilities include:Performs reviews of claims submitted for payment from the Recovery Fund.Ensures that all requirements for approval of claims are met by the claimant.Proactively communicates with claimants by telephone, written correspondence, and e-mail regarding the status of claims and any deficiencies which must be addressed and corrected.Maintains and updates comprehensive claims files in an organized, chronological and timely manner.Assists in handling mail functions, including receiving, sorting, scanning, and uploading for the board office.Tracks assigned claims and updates the status for assigned claims in the single licensing system (Versa: Regulation) as well as in the agency's document retention management system (OnBase).Scans and indexes claim documents into OnBase and answer incoming telephone calls and handles appropriately.Performs other related duties assigned.Knowledge, skills, and abilities include:Ability to prioritize and organize multiple tasks.Ability to communicate effectively, both oral and written.Knowledge of board functions and licensure procedures.Ability to work independently on recommendations and improvements to program.Ability to understand and apply the Florida Statutes and Florida Administrative Code pertaining to the Florida Homeowners' Construction Recovery Fund.Knowledge of Versa: Regulation and OnBase.Minimum requirements include:Must have a high school diploma or equivalent education.Preferred: Two or more years using Microsoft Office Suite.Two or more years' experience working in a professional office environment.The benefits of working for the State of Florida include:State of Florida retirement package: 3% employee contribution required.Nine annual paid holidays and one personal holiday.Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida.Ability to earn up to 104 hours of paid sick leave annually.Health insurance coverage (i.e. individual and family coverage) to eligible employees.The State of Florida provides a $25,000 life insurance policy to eligible employees.Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.Tax deferred medical and childcare reimbursement accounts are available.Tuition waiver program to attend an approved State of Florida College or University.For additional benefit information, please visit the following website: