Front Desk Agent/Night Auditor

Job Description Job Description IHG® Hotel

At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Good —every guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agent to join our Front Office team.

This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.

Your Day-to-Night Responsibilities

Provide warm, professional guest service during overnight hours

Perform nightly audit procedures and balance daily financial transactions

Accurately close out the business day in the hotel PMS system

Process guest check-ins and check-outs

Handle guest inquiries, requests, and concerns with professionalism and care

Prepare daily financial and operational reports

Maintain front desk security and safety during overnight hours

Communicate effectively with morning staff and management to ensure seamless transitions

What We’re Looking For

Previous hotel front desk or night audit experience preferred

Strong attention to detail and accuracy

Basic accounting or cash-handling experience a plus

Ability to work independently and remain calm under pressure

Excellent customer service and communication skills

Reliability, punctuality, and professionalism

Comfort working overnight shifts and flexible scheduling

What We Offer

Competitive hourly pay based on experience

IHG employee travel and hotel discount program

Supportive team environment

Opportunities for growth within Front Office and hotel operations

Schedule

Full time and part time positions available.

shifts available:7am - 3pm, 3pm-11pm, 11p-7am

Flexible scheduling based on business needs

We are proud to be part of IHG Hotels & Resorts , where we celebrate diversity, foster inclusion, and are committed to building a workplace where everyone belongs.

This hotel is an Equal Opportunity Employer .