Field Technician - Phoenix, AZ

Field Technician

Are you seeking a rewarding career with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

The Field Technician manages all on-site installation, repair, maintenance, and test tasks, diagnosing technical problems and determining proper solutions while delivering service and customer support during field visits and dispatches.

Essential Functions

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop.
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections.
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned.
• Participates in all training programs directed by Manager.
• Brings to the attention of the Service Manager any shop tools, equipment, or vehicle that is not in a serviceable condition or unsafe to use.
• Maintains tools in good working order per MSHA and OSHA regulations.
• Completes basic computer tasks including completing work orders, looking up parts, and communicating via email.
• Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectations are exceeded.
• Provides service and customer support during field visits or dispatches.
• Ties workflow to schedule.
• Manages all on-site installation, repair, maintenance, and test tasks.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Operates vehicle in a safe manner and uses field automation systems.
• Follows all company procedures and protocols.
• Cooperates with the technical team and shares information across the organization.
• Comprehends customer requirements and makes appropriate recommendations/briefings.
• Builds positive relationships with customers.
• Exhibits strong teamwork.
• Willing to train and assist other team members with difficult or lengthy repairs.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• High School Diploma or GED.
• Extensive knowledge of diesel engines and construction equipment.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Proven field service experience.
• Must have own tools.
• Must have a valid driver's license and acceptable driving record.
• Ability to work flexible shifts, including nights and weekends for on-call coverage as needed.
• 5+ years of experience as a diesel or heavy equipment technician preferred.
• Trade school or technical training desirable.
• Bilingual (Spanish) a plus.

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• None

Work Environment

• Primarily conducted at construction sites, equipment yards, and on transportation routes, with regular exposure to heavy machinery and diesel-powered equipment.
• Frequent outdoor work in varying weather conditions, often amid uneven terrain, dust, mud, and noise.
• Work may include both shop-based tasks and fieldwork, including travel to job sites.
• PPE (steel-toe boots, safety glasses, gloves, hearing protection) is required, and safety protocols must be followed at all times.
• Must be comfortable working around large equipment, in confined spaces, or at elevated positions.
• Requires flexibility, as job site conditions and priorities can change quickly.

Travel Required

• Required to travel to various locations for training classes/seminars.
• Drive to various vendors to acquire parts for assigned repairs.
• Position may require several hours of driving daily to job sites.

Physical Demands

• Requires high physical stamina and mobility, including frequent lifting, carrying, and maneuvering of tools and equipment weighing 50 pounds or more.
• Regular bending, squatting, kneeling, crouching, and reaching to secure loads, inspect vehicles, or perform minor maintenance.
• Prolonged standing and walking on uneven terrain, climbing in and out of trucks or onto equipment, and working at heights requiring balance.
• Fine motor skills and manual dexterity for handling controls, securing tie-downs, and completing documentation.
• Must safely operate commercial vehicles and stay alert in potentially hazardous driving and yard conditions.
• Occasional pushing, pulling, and positioning of heavy materials or components.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training
• Tool Reimbursement Program
• Profit Sharing Opportunities with this position

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. This position could also include Safety Bonus opportunities.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees, customers, and the communities we serve. As a condition of employment, all successful candidates must satisfactorily complete a background check and drug screening, administered and evaluated in accordance with applicable state and local law. By applying for this position, candidates consent to this screening process. This requirement applies to all positions and helps us maintain the highest standards of safety and security for our team.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.