Sales Support Representative

Sales Support Representative

Sparks Group is recruiting for a Sales Support Representative in the Miami area. With nearly three decades of experience, this organization specializes in delivering end-to-end aircraft inventory solutions to airlines, maintenance and repair organizations (MROs), original equipment manufacturers (OEMs), and distribution partners worldwide. As the business continues to expand its digital marketplace, there is a strong focus on enhancing online sales capabilities and building a technology-driven infrastructure to support future growth. If interested, please apply for immediate consideration.

Position Overview The Sales Support Representative plays a key role in ensuring smooth day-to-day operations within the order processing function while also supporting customers who utilize the company's online purchasing platform. This position blends administrative responsibilities with customer-facing support to deliver a seamless experience.

Key Responsibilities

• Accurately enter and manage purchase orders
• Assign product numbers and maintain new product setup within internal systems
• Respond to customer inquiries regarding previous orders
• Process exchange orders and update customer account information as needed
• Address customer questions and concerns, providing timely and effective resolutions via phone, email, or in person
• Generate shipping labels and billing invoices
• Support special order processing, including online and marketing-related requests
• Assist customers with web-based purchasing, including outreach and account registration
• Build and maintain strong customer relationships through proactive communication
• Conduct customer care surveys to gather feedback and improve service
• Complete additional tasks and projects as assigned

Required Skills & Competencies

• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines
• Strong teamwork skills with the ability to collaborate across departments
• Excellent organizational, problem-solving, and computer skills
• Effective communication and relationship-building abilities

Qualifications

• High school diploma or equivalent required
• Previous experience with aviation purchase order processing strongly preferred

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.