DIRECTOR OF OPERATIONS

Director of Operations

Signal of Olive Branch is looking for a hands-on director of operations that oversees and manages the daily operations while optimizing productivity on all procedures. The director will be responsible for coordinating strategic planning and the process improvement of day-to-day operations in the security field. The director will also work hand in hand with the coordinators and officers to enhance performance and achieve the company's goals while meeting weekly KPI'S. They are tasked with delivering peace of mind to our clients through the training and development of operations coordinators.

Responsibilities include:

• Operational KPIs responsibility and accountability: Labor Efficiencies (including overtime), Patrol Completions, Dedicated Shift Completions. Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit Net Revenue Growth, Revenue per Owned pop, and Same customer sales.
• Directly responsible for the training, development and performance management of Coordinator and Branch managers, indirectly of Patrol, Dedicated, and Advanced Officers through the Signal training/onboarding process.
• Conducts daily review of urgent activities and client reports and addresses issues in the field or internally. Communicates information to Executive Director or Franchise Owner.
• Monitors company policies and procedures through spot checks and consistent evaluations. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
• Conducts Quarterly Career Progression Meeting with all employees to review performance and career advancement interest and opportunities.
• Responsible for the maintenance of all Signal assets and equipment to ensure proper operating condition and brand standards.
• Responsible for validating any Signal equipment needs and managing the inventory as resources are needed. This could include but is not limited to vehicles, Segway(s), laptops, radios, and any other equipment used by the Franchise.
• Develop relationships with vendors and networking with new potential client partnerships.
• Coordinates with teams upstream and downstream to provide service-related input to assist in developing new processes and operational excellence.
• Host Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.
• Works to continuously improve the quality of service, operational efficiency, and processes.
• Performing final site assessments before services start to ensure all necessary information has been collected for a successful start.

Requirements include:

• 21 years of age or older
• High school diploma or GED
• Bachelor's degree preferred
• 2+ years or more in Management or a leadership capacity.
• Pass background check and drug test
• Must have valid driver's license and a good driving record
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.