Manager of Operations

Director of OperationsChick-fil-A Foxborough | Patriot Place

Location: Foxborough, MA

Compensation: $25.00–$35.00 per hour, based on experience

Performance Bonus Eligible

Full-Time Leadership Position

Lead One of New England's Most Unique Chick-fil-A Restaurants

At Chick-fil-A Foxborough, leadership is about more than running shifts.

We are seeking a highly capable  Director of Operations who will serve as a key member of our senior leadership team, partnering directly with the Owner/Operator to drive operational excellence, develop future leaders, strengthen culture, and execute the strategic vision of the business.

Located at Patriot Place adjacent to Gillette Stadium, our restaurant experiences unique opportunities and challenges unlike almost any Chick-fil-A in the country. From Patriots games and concerts to international sporting events and community partnerships, our team serves thousands of guests while creating remarkable experiences and meaningful impact.

This position is ideal for a proven leader who desires greater responsibility, ownership, and influence within a growing organization.

Position Overview

The Director of Operations serves as one of the restaurant's primary leaders and is responsible for overseeing daily operations, leadership development, administrative systems, business performance, and organizational growth.

This role combines operational leadership with strategic planning and administrative responsibilities. The ideal candidate is equally comfortable leading a busy shift, coaching future leaders, analyzing business results, and helping execute long-term initiatives.

The Manager of Operations may be called upon to lead the restaurant in the absence of the Owner/Operator and is expected to operate with an ownership mentality.

Leadership ResponsibilitiesLeadership & Team Development

• Recruit, hire, train, and develop Team Members, Trainers, Team Leaders, and Supervisors.
• Conduct performance reviews, coaching conversations, and leadership development meetings.
• Create individual development plans for emerging leaders.
• Build a culture of accountability, teamwork, and servant leadership.
• Help identify and develop future leadership talent throughout the organization.

Operational Excellence

• Oversee Front of House, Back of House, Drive-Thru, Catering, Mobile Ordering, and Dining Room operations.
• Ensure Chick-fil-A standards are consistently met in food quality, cleanliness, hospitality, and food safety.
• Lead operational execution during high-volume and major event days.
• Develop systems and processes that improve efficiency, consistency, and guest satisfaction.
• Monitor and improve speed of service and operational performance metrics.

Administrative & Business Leadership

• Assist in creating and executing annual business goals.
• Analyze sales reports, labor reports, food cost reports, and operational metrics.
• Assist with labor planning, scheduling strategy, and staffing forecasts.
• Lead recruiting, interviewing, onboarding, and retention efforts.
• Maintain training systems and personnel development records.
• Support inventory management, ordering, and product forecasting.
• Assist with budgeting and operational planning.
• Participate in weekly leadership meetings and strategic planning initiatives.
• Help coordinate staffing and operational logistics for major Patriot Place and Gillette Stadium events.

Guest Experience & Community Engagement

• Champion Chick-fil-A's Second Mile Service philosophy.
• Resolve guest concerns and service recovery opportunities.
• Support community engagement initiatives and local partnerships.
• Help ensure every guest interaction reflects our commitment to care and hospitality.

QualificationsRequired

• Minimum 2 years of manager level leadership experience in Chick-fil-A restaurants. This is not a position for someone with only shift lead, key holder, or assistant level managerial experience. Managerial experience leading large teams with a tiered management organization is required. 
• Proven success leading high-performing teams.
• Strong organizational, communication, and administrative skills.
• Experience managing multiple priorities in a fast-paced environment.
• Demonstrated servant leadership mindset.
• Proficiency with Microsoft Office, Google Workspace, and operational reporting systems.
• Flexible schedule including nights, weekends, holidays, and major event days.

Preferred

• 3+ years Chick-fil-A Director/Senior Level experience strongly preferred.
• Experience managing high-volume restaurant operations.
• Experience with recruiting, scheduling, labor management, and financial reporting.
• Bachelor's degree in Business, Hospitality, Management, or related field.
• Experience leading other leaders and managing multiple departments.

What Success Looks Like

Within your first year:

• You have developed and promoted future leaders.
• Team retention and engagement have improved.
• Operational systems and accountability have strengthened.
• Key performance metrics consistently meet or exceed expectations.
• You are trusted to lead the restaurant in the Owner/Operator's absence.
• You have become a strategic contributor to the restaurant's long-term growth and success.

Benefits & Growth Opportunities

• $25.00–$35.00 per hour based on experience
• Performance Bonus Opportunities
• Health, Dental, and Vision Insurance offered
• Paid Time Off
• Free Meals While Working
• Leadership Development Programs
• Chick-fil-A Leadership Training Opportunities
• Mentorship toward an ownership pathway
• Closed on Sundays

Why Chick-fil-A Foxborough?

We believe our greatest responsibility is developing people.

This position offers the opportunity to help lead one of the most dynamic Chick-fil-A restaurants in the country while building leaders, strengthening culture, and creating meaningful impact throughout our team and community.

If you are looking for more than a management job—and are ready to become a key leader within a growing organization—we encourage you to apply.

• Join us as we pursue excellence, develop leaders, and Win Hearts Every Day.