Service Consultant

Overall Summary


As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.


Education


High School


Experience


1-3 years


Additional Information


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Description
Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer.


Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in.


Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he/she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish).


Responsibilities
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Serves as the primary point of contact for service and repair matters
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned


Requirements
Qualifications
• High school diploma or GED preferred
• Post-secondary automotive training or equivalent work experience
• One year of dealer-level or large facility experience preferred
• Broad scope of automotive mechanical/electrical knowledge
• Excellent customer service focus
• Neat, clean, and professional appearance
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Can drive both automatic and standard-transmission vehicles
• Basic computer and internet skills


Keating Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!


Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Nissan of New Braunfels Nissan of New Braunfels


Benefits
• Group benefits package (Medical, Dental, Life Insurance)
• 401(K) with Company Match
• Paid Vacation
• Direct Deposit
• Employee Assistance Program
• Excellent Advancement Opportunities
• Free Parking

Employment Position: Full Time


Salary: $0.00 - $0.00 Hourly


Salary is negotiable.


Zip Code: 76712