Hotel Front Desk Supervisor

Hotel Front Desk SupervisorWe are looking for an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests.Benefits for the Hotel Front Desk Supervisor:Health, dental and vision insurance (full-time employees)Paid Time Off (full-time and part-time employees)401K plan with company match (full-time and part-time employees)Hotel discounts (full-time and part-time employees)Paid holidays (full-time employees)Early access to earned wagesResponsibilitiesThe hotel front desk supervisor will assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and proceduresAccommodate all guest requests in an accurate and efficient mannerHandles guest check-ins and check-outs efficiently and in a friendly and professional mannerAssist guests and resolves guest challenges to ensure 100% guest satisfactionAccurately conduct all cash handling and credit card processing activitiesAccurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and proceduresPerform any other job related duties as assignedDesirable QualificationsPrior experience as a Hotel Front Desk Supervisor or similar roleExperience with hotel reservations systems like Galaxy Lightspeed or OperaCustomer service experienceExcellent communication and organizational skillsSMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk supervisor, we want to hear from you.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.