Service Advisor

Honolulu Buick GMC Cadillac

Now Hiring - Experienced Service Advisor

Pay: $5,500-$13,000 Monthly

Schedule: This is a full-time opportunity. We ask that you have open availability to support dealership operations and customer demand. To be successful in this role, you will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak business periods and important opportunities for maximizing earnings.

Why Join Our Team?

• A positive culture is important for enjoying the work we do. We know that a culture of belonging drives customers solutions, promotes team collaboration, and strengthens community engagement.
• We earn customers for life. We are driven by our employees and preferred by our customers. Lithia & Driveway is the leading automotive retailer in each of our markets.
• We take personal ownership, empowering our employees to take accountability and initiative in their daily work and career paths.
• We are constantly improving our people. Growth and promotion opportunities are a huge part of our success.

What You'll Do

• Answer incoming telephone calls
• Follow the Initial Customer Contact (ICC) process and Interim Customer Contact (ICC2) processes.
• Help us earn customers for life by creating welcoming and trusted experiences for our customers. You will seek to understand customer needs and guide them through vehicle options.
• Follow up with potential and existing customers.
• Align with company initiatives and benchmarks. Champion one another's growth to achieve more together.
• Assess customer needs by conducting a vehicle walk around and offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Dispatch repair orders to technicians following department dispatch policy and using cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service, deliver vehicle to customer.

What You'll Bring

• 5+ years of prior dealership and service advisor experience
• We prefer General Motors experience, but we do not require it.
• Working knowledge of computers and technology. Comfortability in navigating computer and dealership technologies.
• Mathematics calculating service costs and counting change.
• Experience with CDK, 2+ years
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission based off Individual Sales, Individual Gross Profit and Bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.

The average pay range for this position is $5,500-$13,000 Monthly.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.