Customer Success Partner (ARC CI)

Customer Success Partner (ARC CI)

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Customer Success Partner (ARC CI) to join our team! In this role, you will serve as the primary bridge between ARC CI and our airline customers in the corporate sales sector and ensure airlines achieve measurable value from their investment. You will successfully onboard new customers, guide them through data integration processes, and establish strong foundations for long-term partnerships. You'll acquire, validate, and maintain high-quality data from external suppliers and customers, ensuring completeness, accuracy, and timeliness across the platform. The Customer Success Partner (ARC CI) will leverage strong analytical skills to help customers interpret and apply data insights to improve sales performance and decision-making. You will be expected to proactively engage with customers to identify opportunities, trends, and optimization strategies. You will provide reactive support to resolve issues, answer inquiries, and address evolving customer needs. Additionally, you'll deliver exceptional customer support, advocate for customer requirements internally, and collaborate with product, engineering, and sales teams to enhance the product experience. And, combine relationship management, data fluency, and problem-solving expertise with a customer-first mindset to drive adoption, satisfaction, and long-term success.

What You'll Get to Do:

• Customer Onboarding & Ongoing Relationship Management. Lead end-to-end onboarding for airline customers, including data integration, configuration, and validation. Develop tailored onboarding plans, timelines, and success criteria. Build and maintain long-term relationships with airline corporate sales teams and distribution partners such as travel management companies. Act as a skilled stakeholder in management across technical and business functions. Act as a trusted advisor, aligning product capabilities with customer business objectives. Conduct regular business reviews, performance check-ins and success planning sessions.
• Data Acquisition & Integration. Manage acquisition, consolidation, validation and maintenance of data from multiple sources (e.g., airlines, TMCs, industry partners). Apply knowledge of data structures, formats and data quality best practices and troubleshoot data discrepancies in partnership with technical teams. Apply working knowledge of data governance, security, privacy and compliance considerations (e.g., GDPR).
• Analytical & Data Interpretation. Interpret complex datasets related to airline corporate sales, pricing, distribution and customer performance. Proactively identify trends, risks and opportunities and translate data insights into actionable recommendations. Support both proactive optimization use cases (e.g., identify new revenue or market share opportunities) and reactive issue diagnosis (e.g., performance or data issues).
• Product Utilization & Customer Enablement. Drive effective use of ARC CI through training, demonstrations, workshops and documentation. Drive product adoption and increase customers' maturity in data usage. Gather interpret and synthesize customer feedback to inform product improvements and contribute to product roadmap discussions.
• Customer Support & Issue Resolution. Deliver high-quality, responsive customer support to manage and prioritize customer inquiries, issues and escalations. Partner cross-functionally with internal teams and customers to resolve challenges and improve overall data timeliness and quality.
• Maintain knowledge of airline commercial operations, including airline sales management, pricing, revenue management and distribution channels. Stay current on changes in airline distribution technology and trends, key industry data flows, data sources and metrics. Follow industry trends to understand changes and challenges impacting airline corporate sales performance.

You'll Bring These Qualifications:

• Bachelor's degree in business, Engineering, Marketing, or a related field; equivalent experience considered. MBA or advanced degree is a plus.
• 7+ years of experience in airline-related product management, airline corporate sales, corporate data management or a combination.
• Experience of familiarity with competitive products highly preferred.
• Prior experience in the corporate-airline data ecosystem including data acquisition, consolidation, data quality initiatives and customer data distribution.
• Prior experience within airline or travel technology provider related to corporate contracting is highly preferred.
• Prior experience with agency back-office workflows is highly preferred.
• Prior experience in the data products industry focused on API enablement or partner integrations is highly preferred.
• Prior experience with data, data products, business intelligence platforms, and cloud solutions is highly preferred.
• Demonstrated ability to interact effectively with diverse stakeholders, both internal and external.
• Proven track record of managing customer relationships and understanding and communicating product functionalities.
• Excellent communication, presentation, and interpersonal skills.
• Ability to travel as per business needs.

What We Can Offer You:

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. You can visit our benefits page by clicking here.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply