Customer Account Manager

Job Title: Customer Account Representative

Job Description

The Customer Account Representative maintains strong, long-term relationships with customers while ensuring their needs and expectations are consistently met. In this role, you support customers with their orders, resolve issues efficiently, and partner closely with the outside sales team to manage accounts effectively. You will work on impactful projects, collaborating with various departments across the organization to drive success for both the company and its customers.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.

• Provide accurate information and thoughtful recommendations to customers and Territory Sales Managers on products and product parameters.

• Anticipate customer needs, identify potential issues, and develop solutions that improve service levels and overall customer experience.

• Troubleshoot and resolve customer service issues, ensuring prompt and professional follow-up.

• Oversee the processing of customer orders, including entering orders, managing changes, and making adjustments to ensure accurate and timely delivery.

• Partner with the sales team to identify opportunities for process improvement and enhanced service throughout the order and account management cycle.

• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that performance targets are met.

• Address customer concerns and escalate issues appropriately when needed to ensure timely resolution.

• Log customer interactions, complaints, and resolutions accurately into the CRM system.

• Manage competing priorities and adhere to service and delivery deadlines in a fast-paced environment.

• Collaborate closely with Customer Account Managers and supervisors to support overall account strategy and customer retention.

Essential Skills

• Demonstrated customer service experience, preferably in a customer account, inside sales, or sales support environment.

• Experience adhering to service and delivery deadlines while managing multiple tasks.

• Proven ability to manage competing priorities in a fast-paced environment.

• Experience working with CRM and ERP systems.

• Strong verbal and written communication skills.

• Customer service orientation with a focus on building and maintaining relationships.

• Strong attention to detail and accuracy in order entry and order processing.

• Effective problem-solving skills with the ability to troubleshoot customer issues.

• Ability to multi-task and manage time effectively.

• Proficiency with Microsoft Office applications.

• Comfort working with data in spreadsheets and databases to support decisions, where applicable.

Additional Skills & Qualifications

• Bachelor's degree is preferred.

• Experience working with Salesforce is a plus.

• Experience working with INFOR M3 is a plus.

• Advanced analytical skills, including the ability to prepare and analyze databases and spreadsheets to support business decisions and provide recommendations to leadership.

• Prior experience in inside sales support or account management is beneficial.

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Jun 30, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.