Box Office Manager - Royal Oak Music Theater

Overview The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day‑to‑day functions. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. The position assists in the overall administrative planning, direction, and policy implementation within the department. Responsibilities Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff. Manage box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices. Create events with appropriate ticketing software, either directly or via delegation. Ensure accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients. Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software. Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly. Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service. Prepare and provide pertinent reports to the finance department and other departments as necessary and other third parties or partners on a need‑to‑know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs. Run a production department meeting when events go on sale. Will review seating diagram and production to ensure all departments and artist agree with layout and mapping. Education and Experience High School Diploma or equivalent (BA/BS Degree Preferred). 4‑6 years of related work experience. Prior supervisory experience required. Previous experience in the music industry and event planning. Experience with ticketing systems and basic knowledge of databases. Skills and Abilities Advanced knowledge of computerized ticket sales, preferably the Ticketmaster system. Strong math aptitude with a focus on detail and accuracy. Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook). Strong interpersonal, written and verbal communication skills. Strong time management and customer service skills. Strong attention to detail and moderate to complex problem‑solving skills. Ability to multitask and prioritize heavy workload while working in a fast‑paced environment. Compensation Payscale: $63,700. Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits Full‑time: medical, dental, and vision insurance; paid holidays; vacation and sick time; company‑paid basic life insurance; voluntary life insurance; parental leave; 401(k) plan with a current employer match of 3%; flexible spending and health savings account options; and wellness offerings. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal‑opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position. #J-18808-Ljbffr