Inside Sales Representative - Instrumentation Products Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. We are looking for an energetic, self‑driven, technically inclined individual to join our Inside Sales team in the Matthews, NC office. Responsibilities Provide outstanding service to customers and support to outside sales staff. Work primarily with our Instrumentation product lines. Answer telephone calls or respond to customer correspondence regarding technical questions on products or systems. Engage in technical discussions to obtain applicable information to identify correct product needed and advise the customer on substitution or modification of product when replacement is necessary. Select and specify products based on customer application and design prerequisites. Confer and correspond with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to an Applications Specialist or Manager. Supply detailed product quotations by computing price, discount and shipping charges as required and within company guidelines. Inform customers of pricing, back orders, delivery, delayed shipments and any other problems related to the order process and provide tracking information. Obtain purchase order number and/or credit card information from the customer. Confer with Accounting to research and resolve invoicing or credit discrepancies. Attend sales meetings or educational activities to stay up-to-date on the latest technical developments with the products—and more. Required Education and Experience Associate’s degree or equivalent from a two‑year college or technical school (Bachelor’s degree preferred), or two to four years of related experience and/or training, or an equivalent combination of education and experience. Preferred Education and Experience Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a strong mechanical aptitude. Ability to read, analyze and interpret technical drawings and electrical schematics, write reports and general business correspondence. Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and to convert standard measurement to metric. Working knowledge of Microsoft Office products (Word, Excel, etc.) and Prophet 21. Benefits We offer a dynamic and exciting work environment, with competitive salaries, incentive programs, and a comprehensive benefits package. Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact View email address on click.appcast.io to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. #J-18808-Ljbffr Medium