Bilingual Treatment Coordinator - Dental

Bilingual Treatment Coordinator - Dental

Welcome to Legacy Community Health, where we believe in transforming lives, one smile at a time. As a Bilingual Dental Treatment Coordinator, you're not just a part of our team; you're a part of our family. You'll play a crucial role in ensuring our patients feel informed, supported, and ready to embark on their dental health journey.

• Be the friendly face and voice that guides our patients through their dental appointments with empathy and care.
• Shape seamless experiences by coordinating treatment plans and verifying insurance details with precision.
• Thrive in a supportive work environment that champions collaboration and personal growth.
• Make a meaningful impact on community health by ensuring our patients receive the care they deserve.
• Enjoy the satisfaction of contributing to a mission-driven organization that values each individual's unique contribution.

Key Responsibilities

• Prepare comprehensive dental treatment plans with detailed procedures and cost breakdowns, ensuring clarity for our patients.
• Engage with patients to ensure they understand and agree with recommended treatment plans, providing the support they need.
• Explain financial estimates and sources of costs to patients with clarity and compassion, making them feel comfortable and informed.
• Schedule and confirm dental appointments, maintaining an organized daily schedule to ensure a smooth workflow.
• Update and manage the Recall list for patients needing follow-up beyond 120 days, ensuring no patient is left behind.
• Verify and document payor sources, insurance, and benefit information for each visit, ensuring accuracy and transparency.
• Handle incoming calls and return voicemails promptly, ensuring patient queries are addressed with care.
• Navigate and document within EHR systems like Centricity and VisDental efficiently, supporting seamless patient care.
• Update patient registration information, including demographics and signatures, maintaining accurate records.
• Communicate effectively with patients about dental concerns, collaborating with managers to find solutions that work.
• Submit and obtain pre-authorizations from insurances in a timely manner, ensuring no delays in patient care.
• Run inquiries on Dental Internal Service Orders and contact patients as needed, maintaining proactive communication.
• Perform additional duties as assigned, contributing to the team's success and patient satisfaction.

Minimum Qualifications

• High School Diploma or GED required.
• Knowledge of Computer, Calculator, Word process program.
• Knowledge of dental insurance.
• Knowledge of dental terminology.
• Strong communications skills.
• Adhere to confidentiality, State, Federal and HIPAA laws and guidelines with regards to patient records.
• Must be able to manage multiple deadlines and decision making responsibilities.
• Bilingual in English/Spanish strongly preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.