Solutions Engineer

Solutions Engineer (Success Team)

At Sweatpals, our mission is to help people build real connection through movement — and empower the next generation of fitness entrepreneurs.

We're hiring a Solutions Engineer (Success Team) to be the technical partner for our hosts — acting as a developer who is host-facing. You'll sit on our Success team, but your day-to-day will look like engineering: designing integrations, building and debugging implementations, shaping APIs/workflows with our product/engineering team, and shipping real code/config that unlocks value for hosts and expedites the migration process for studios/gyms and event hosts.

This is not a "light technical" onboarding role. We need someone who can drop into messy real-world environments, read logs, reason about systems, write scripts, and turn ambiguity into a working solution — then explain it clearly to a gym owner, studio operator, or community leader.

You'll be the bridge between:

• what our product can do today,
• what hosts need to run their business,
• and what we should build next to make Sweatpals the best platform for fitness entrepreneurs.

What You'll Own

• Be the technical owner of host success post-sale — ensuring technical discovery, solution design, integration delivery, and long-term reliability for key hosts.
• Design and build host-specific solutions using APIs, webhooks, OAuth, event-driven patterns, and scripting (Python/JS). This includes prototypes, data transforms, and one-off tooling when needed.
• Lead complex integrations end-to-end (ticketing/memberships, CRMs, marketing tools, payments, analytics, community platforms, etc.) by translating requirements into technical designs and shipping working implementations, with support of your product and success counterparts.
• Handle data migrations and data correctness : import/export, mapping, deduping, validation, backfills, and ongoing syncs — with strong attention to integrity and edge cases.
• Troubleshoot like an engineer : reproduce issues, inspect payloads, debug API/webhook failures, diagnose performance or data issues, and partner with Engineering on fixes.
• Create scalable technical playbooks : internal docs, reference architectures, reusable scripts, and SOPs that reduce time-to-value and make success delivery repeatable.
• Partner tightly with Success Managers to run implementations with great communication, crisp next steps, and a "no surprises" experience for hosts.
• Be the technical voice of the host internally : surface product gaps, integration patterns, and recurring blockers — and help prioritize what Engineering should build to remove them.
• Define and track implementation/technical success metrics (time-to-first-event, time-to-first-$, integration error rates, data freshness, migration quality, churn risk signals) and use them to drive continuous improvement.

Who You Are

• 4–7+ years in software engineering, solutions engineering, sales engineering, forward-deployed engineering, developer advocacy, or technical customer success — with significant hands-on building.
• Developer-first skill set :
• Strong fundamentals (APIs, auth, webhooks, databases, data modeling)
• Comfortable writing production-quality scripts/services (Python, JavaScript/TypeScript, SQL/Postgres or similar)
• Can work with JSON, CSVs, ETL-style transforms, and automation
• Integration + migration mindset : you enjoy making systems talk to each other, and you can reason about failure modes, retries, rate limits, and observability — and you naturally turn hard-won integration/migration lessons into reusable patterns, tooling, and defaults that make the next implementation smoother than the last.
• Strong communicator with non-technical stakeholders : you can explain tradeoffs, timelines, and technical concepts in a way that builds trust and clarity.
• High ownership + project leadership : you can run multiple workstreams, keep stakeholders aligned, and drive to "working in production," not just "sounds good in a doc."
• Product instincts : you spot patterns across host needs, propose scalable solutions, and help evolve the platform rather than endlessly solving the same one-off problem.
• Startup energy : scrappy, resourceful, energized by ambiguity, and excited to build systems from the ground up.

Nice to Have

• Experience supporting a two-sided marketplace or platform business
• Familiarity with fitness, wellness, events, ticketing, or memberships
• Experience with internal tooling/automation (Zapier, Airtable etc.)
• Experience with instrumentation/monitoring or analytics pipelines
• Experience working directly with external developers (partners, agencies, host tech teams)

Success Looks Like

• Key hosts launch and expand faster — time-to-value decreases measurably under your ownership
• Integrations are stable, observable, and maintainable — not fragile one-offs
• Migrations are clean and trusted — hosts see correct data and feel confident
• Recurring technical blockers get eliminated through product improvements, not just patched repeatedly
• Success and Engineering operate as one team on host outcomes — with crisp handoffs, clear specs, and rapid iteration
• Hosts feel technically supported and personally cared for — with a high-trust, high-clarity experience

Why Join Sweatpals

At Sweatpals, you'll do more than support technical onboarding — you'll shape the future of how fitness communities grow. If you're motivated by ownership, complexity, and meaningful impact, this is a place where your work will truly matter. We move fast, think creatively, and operate with high trust and high expectations.

You'll thrive here if you:

• Want real ownership , not a narrow channel or templated playbook
• Are excited to build systems from the ground up — not just optimize what someone else built
• Want to ship real technical solutions that show up in the real world for hosts and their communities
• Take pride in clear thinking, strong execution, and measurable outcomes
• Are energized by smart, motivated teammates who move fast and bring their best every day
• Care about helping people connect, feel seen, and live healthier lives

We're still early — which means your work will have outsized impact on the company, the product, and the lives of Pals and Hosts in our community. If you're excited by challenge, autonomy, and a mission with heart, you'll feel at home here.