Patient Support & Advocacy Navigator

Oncology Patient Support & Advocacy Navigator

Pfizer Commercial Oncology is introducing the world to the next era of cancer care. With a growing portfolio of novel therapies, industry-leading R&D, and a goal of delivering eight breakthroughs by 2030 across major cancer types, we're translating cutting-edge science into market-shaping impact. Here, you'll partner with exceptional colleagues across scientific, medical, and manufacturing teams, backed by advanced digital and AI-enabled infrastructure and the authority to accelerate medicines from discovery to delivery. Guided by our values of courage, excellence, equity, and joy, you'll have the opportunity to stretch your skills and build a career that evolves with youacross teams, roles, and the Pfizer enterprise. Join us to make history for patients, for their families, for the future.

The Oncology Patient Support & Advocacy Navigator (PSAN) is a field-based, non-sales, above-brand role within OPSA's US Advocacy & Professional Relations (A&PR) team. The Navigator leads the tactical execution and regional activation of national advocacy partnerships and programs across a select portfolio of leading US oncology patient advocacy and professional organizations, spanning multiple solid and liquid tumor areas within strategically identified target geographies. The Navigator delivers above-brand, disease-state education to patients and caregiverspresenting directly, or coordinating cross-functional partners (e.g., Field Medical) to present approved contentand connects them to appropriate advocacy resources and support.

The Navigator is responsible for overseeing major patient programs, driving strategic initiatives and working with cross-functional teams in regional and local areas, in close coordination with the A&PR Directors. The Navigator has advanced expertise in the patient journey, which informs organizational direction through key insights that contribute to long-term business objectives. The Navigator plays a key role in shaping patient advocacy and engagement strategies and solutions within A&PR, OPSA, and the Oncology organization. The Navigator adheres to compliance & regulatory standards, including Corporate Policy 208 (CP208), the Patient Engagement Lead Policy, and fosters innovation to advance patient engagement and navigation to resources.

The Navigator is also responsible for leading identified complex projects, setting objectives and strategies, reporting measurable outcomes while coordinating with cross-functional partners, aligning to oncology priorities and the A&PR strategies and measurement framework.

This is a non-promotional role. The Navigator does not provide sales or reimbursement support and appropriately triages patients to reimbursement resources as needed, always respecting the independence of advocacy organizations and adhering to Pfizer policy (including CP208) and all applicable laws and regulations.

Role Responsibilities

• Execution, Activation, and Impact: Lead tactical execution of sponsorships, including coordination, presentation, and leadership of educational programming at patient community events as regional activations of national partnerships, ensuring compliance and reporting requirements are met. Capture post-meeting insights to inform Pfizer teams on unmet patient needs as well as patient programming impact
• Cross-Functional Collaboration: Coordinate closely with regional and local teams in key markets and at educational events (e.g., KAD, Field Medical), supporting national activity as requested
• Patient Education & Event Delivery: Support delivery of above-brand, disease-state education to patients and caregivers at community and advocacy events; present at regional meetingsor coordinate cross-functional partners (e.g., Field Medical) to present approved contentand connect patients to relevant advocacy resources in their communities and at Pfizer
• Regional Partnership Activation: Deepen the regional presence and relationships of Pfizer's national advocacy partners to advance patient and caregiver needs across target geographies
• Funding & Budget Management: Manage customer-facing and internal elements of sponsorship/exhibit funding requests, including the associated budget, treating each as a business-aligned Pfizer investment
• Project Coordination: Coordinate project plans, timelines, and deliverables across Business Unit, OPSA, and A&PR stakeholders to support execution of approved initiatives
• Measurement & Reporting: Report post-event and project patient insights, impact and metrics, ensuring strategy and impact reporting align to the A&PR strategic and measurement framework and inform Pfizer teams on unmet patient needs
• Expertise & Knowledge Sharing: Serve as a subject matter expert on the oncology advocacy and professional relations ecosystem, adapting and implementing strategic actions and sharing knowledge and best practices across the organization, aligned with CP208. Provide local insights to inform the Brand Team, OPSA, and franchise partners
• Innovation & Solutions: Support and identify solutions to complex problems, champion innovation, and implement new ideas, processes, or program-influencing decisions that impact current and future business objectives

Why Patients Need You

Cancer patients often face challenges in diagnosis, understanding treatment options, and maintaining therapies. Proper education and awareness empower patients to engage in informed discussions with healthcare providers, especially as new therapies emerge. At community and advocacy events, the PSAN delivers disease awareness and above-brand education and connects patients to resources both within Pfizer and in their local communities, to help patients navigate the complex healthcare system.

What You Will Achieve

• Effective regional activation of national advocacy sponsorships that delivers measurable on-the-ground patient impact, including navigation to the right resources at the right time
• Insights gathering that help Pfizer address unmet patient needs
• Stronger relationships with Pfizer's national advocacy partners through regional program execution and activation
• Well-managed sponsorship/exhibit execution with clear post-event impact that elevates our presence in the advocacy community, aligned with Pfizer business objectives
• Patients and caregivers connected to appropriate advocacy resources and local support, strengthening the patient voice in the community and Pfizer leadership in the oncology advocacy ecosystem
• Patients and caregivers reached with above-brand, disease-state education at community events and regional meetingsdelivered directly or through coordinated cross-functional partners
• Solutions developed to complex problems that influence long-term goals and outcomes

How You Will Have Impact

• Activate on national advocacy partnerships across tumor areas, in targeted geographic locations, and provide and/or coordinate educational programming and connect patients to appropriate resources
• Strictly adhere to all regulations and Pfizer policy (including CP208), owning local compliance and respecting the independence of advocacy organizations
• Represent Pfizer's above-brand initiatives at local, regional, and national advocacy events
• Partner with internal teamsBrand, OPSA, and franchiseto align activation with patient needs and share local insights
• Organize event travel and materials with thorough preparation and manage sponsorship/exhibit funding requests and budget

Outcomes

• The Navigator works toward measurable strategic goals tied to the A&PR measurement frameworkincluding execution of assigned projects and initiatives, sponsorship deployment, above-brand programming reach to patients and caregivers, connection to appropriate resources, and the execution and impact of identified special projects and national partnershipsshared across cross-functional teams. The Navigator is held accountable to these established objectives.

Basic Qualifications

• BA/BS degree required
• 6+ years of US pharmaceutical industry and/or advocacy experience (oncology advocacy preferred)
• Strong project management, with the ability to execute in a matrixed, cross-functional environment, aligned with business priorities
• High learning agility; effective in fast-paced, ambiguous, and evolving settings
• Strong relationship management and written/verbal communication skills, with a strong understanding of CP208
• Demonstrated ability to prioritize time, resources, and external partnerships on the critical few
• Self-awareness, change agility, and the ability to influence without authority
• Willingness to travel up to 50%; field-based

Preferred Qualifications

• Oncology advocacy experience
• Familiarity with Pfizer above-brand initiatives, Oncology Patient Advocacy360, and the oncology advocacy ecosystem
• Business acumen, analytical skills, and HQ exposure
• Remote/field-based
• Clinical background preferred (RN, APRN, NP, ARNP, ACSW, LCSW, MPH)
• undefined

Non-Standard Work Schedule, Travel or Environment Requirements

• Ability to travel.
• Weekend and evening hours may be required as many patient events occur outside of the normal business day
• Operate a Pfizer company car; maintain flexibility to travel 40-