Inside Sales Account Representative

Inside Sales Account Representative

This role is responsible for responding to incoming inquiries from potential customers who have expressed interest in the organization's offerings. The role assists in qualifying leads, processing orders, and guiding through the purchase journey while achieving and/or exceeding performance goals and quotas.

Develops a basic understanding of the organization's products or services, including key features, benefits, and use cases, to effectively communicate with potential customers. Engages in conversations with potential customers to understand their pain points, challenges, and objectives, in order to tailor solutions that match their needs. Learns to handle common objections and concerns raised by potential customers, providing clear and persuasive responses to address doubts. Identifies opportunities to suggest complementary products or services based on the potential customer's needs and interests. Collaborates with management and experienced sales representatives to place orders for selected customers/accounts via phone. Monitors order processing to address customer inquiries about delivery, directing customers to relevant departments, and sharing sales updates with experienced Sales Reps. Informs customers about organization promotions and upgrades, and potentially persuades them to consider extended products or services. Collects feedback from potential customers about their preferences, objections, and any additional information that can be useful for the sales process. Participates in training sessions to improve sales skills, product knowledge, and customer service techniques. Achieves individual and team-based goals related to lead conversion, response time, and other performance metrics and quotas.

Education & Experience Recommended: High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications: Certified Inside Sales Professional (CISP)

Knowledge & Skills: Business Development, Business Planning, Business To Business, Cold Calling, Consultative Selling, Cross-Selling, Customer Relationship Management, Inside Sales, Marketing, Merchandising, Outbound Calls, Phone Sales, Product Knowledge, Sales Process, Sales Prospecting, Sales Strategy, Salesforce, Selling Techniques, Telemarketing, Upselling Cross-Org Skills: Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity

Impact & Scope: Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity: Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Salary: The on-target earnings (OTE) range for this role is $24.40 to $34.78 USD per hour with a 60%/40% (salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.

Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance, Dental insurance, Vision insurance, Long term/short term disability insurance, Employee assistance program, Flexible spending account, Life insurance, Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, Additional flexible paid vacation and sick leave (US benefits overview).

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job: Sales

Schedule: Full time

Shift: No shift premium (United States of America)

Travel: No

Relocation: No

Equal Opportunity Employer (EEO): HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"