Guest Services Manager

Salary range: $63,000 - $70,000 JOB SUMMARY In conjunction with the General Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Responsible for all Guest Services aspects of the hotel operation. Address Guest concerns and inquiries; Direct liaison with Housekeeping and Maintenance department on daily operations. Work with Revenue Management Team and Sales and Marketing Teams on driving occupancy and revenue production. Prepare monthly forecast and variance report with GM/Hotel Manager oversight. EXPERIENCE 2 year degree/diploma from an accredited college or university or equivalent additional experience. 3 or more years supervisory experience in Guest Services preferred. CPR/First Aid preferable. CORE RESPONSIBILITIES Manage day-to-day operations of the Guest Service Department including a daily review of room availability to maximize revenue and occupancy. Schedule/plan work assignments for the department and supervise staff. Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters. Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support. Audit all cash banks in the department on a weekly basis. Handle accounts payable and accounts receivable for Department. Handle procurement for Department. Prepare and conduct performance evaluations for each team member on an annual basis. Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support. Perform other duties as assigned. #imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members