Guest Service Agent

Pay starting at $17 per hour! Property location: Drury Inn & Suites – 9956 Escort Drive, Mason, Ohio 45040. Benefits Quarterly bonus opportunity of up to $3,200 annually (bonus separate from base salary). Flexible scheduling, paid time off, hotel discounts and free room nights. Mentorship, cross‑training, development plans, management training, and over 200 internal promotions this year. Medical, dental, vision, prescription, life, disability insurance, and Team Member Assistance Program. Company‑matched 401(k). Ranked among Newsweek's America's Greatest Workplaces 2025. What You Will Do Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front‑desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. kickback service, which may include food preparation, setup, guest service (host or bartender), and clean‑up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. Qualifications Friendly, highly organized communicators and multitaskers. Warm and friendly manner in relating to and interacting with the public. Demonstrated attention to detail while handling multiple tasks simultaneously. Familiarity with handling money, making change, and using office machines in day-to-day activities. Ability to speak and receive direction (written and verbal) in English. Willingness and ability to work alone as scheduled. Hiring immediately. We prioritize the team’s personal growth and career development. We offer a place to feel welcome and a family‑owned system that values world‑class hospitality excellence. EOE. #J-18808-Ljbffr Drury Hotels Company, LLC