Trust Operations Specialist

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision‑making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. Trust Operations Specialist is responsible for demonstrating service excellence in accordance with Nicolet’s Vision and Values statement by consistently ensuring client standards are met or exceeded. Specifically responsible for processing transactions, in accordance with Department policies and procedures (including dual control), on Trust Accounting system, reconciling Trust-related accounts, and generating reports to assist in monitoring Trust business. As a Trust Operations Specialist, you will: Perform trust accounting functions including, but not limited to, balancing cash accounts; interest accruals; posting loan payments, reviewing, and posting cash receipts and disbursements; processing fees; daily net settlement with custodian; account transfers; generating, printing, and mailing checks. Update account records. Prepare monthly reports and customized reports as necessary. Help coordinate materials and prepare responses for examiners/auditors. Help with the process of quarter‑end and year‑end reports including 1099s, 5498s, and other tax‑related reporting. Review operations and accounting procedures to increase effectiveness and efficiency. Answer telephones to give support for online trust account access and provide back up to other trust personnel as needed to promote service excellence in Trust department. Develop and maintain relationships with bank personnel, increasing understanding of trust services. Participate in applicable department, division, and bank‑wide meetings and assist with department projects and reporting as necessary. Consult with and assist strategic partners on matters regarding existing or new accounts and clients. Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet. Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non‑job‑related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non‑discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives. Performs all other duties as assigned. Qualifications: High School Diploma required. Associate’s Degree or Bachelor’s Degree in Accounting/Finance or equivalent work experience preferred. 1-3 years of administrative, operational, or related experience. Trust Operations experience preferred but not required. PC, phone system, general office equipment. Proficiency with Microsoft Office applications. Ability to maintain strict confidentiality. Ability to effectively promote Nicolet as a bank of choice. Strong organizational, multi‑tasking and prioritizing skills. Self‑motivated and resourceful. 401(k) with a company match PTO & 11 1/2 Paid Holidays The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr