Connected Solutions Inventory Operations Coor

Job Description

Job Description

POSITION SUMMARY

Perform a variety of administrative duties as they relate to the Connected Solutions team to ensure efficient operations and compliance. This includes, but is not limited to daily monitoring of equipment on hand for contractors and technicians, performing inventory management duties in the Customer portal, contractor adherence to PerfectVision policies, etc. This role will also be responsible for processing equipment orders and/or communicating those orders to an order processing team member. 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s) 

• Responsible for actively monitoring inventory levels in customer and PerfectVision systems at the company, dealer and technician level. 
• Evaluate equipment on hand for Partners and technicians to ensure on hand quantities don’t exceed business requirements based on forecasts, run rates, and pending work orders.
• Escalate low inventory levels at our Distribution Centers to management.
• Provide assistance to partners with PerfectVision and all customer inventory management processes and systems.
• Escalate any issues with PerfectVision and customer inventory management tools.
• New location set up. Work closely with internal teams to ensure new technician locations are set up in PerfectVision and customer systems.
• Process equipment orders for Partners and technicians and/or send the equipment orders to a member of Connected Solutions order processing team.
• Make recommendations on process improvements, implementation, and documentation with the goal to improve processes, procedures, effectiveness, and results.
• Develop and maintain positive working relationships with other team members within the department and throughout the organization.
• Report to leadership during scheduled meetings on any issues caused by partners that restrict their ability to perform to expected standards. 
• All other duties as assigned by management.
• Regular and prompt attendance is a primary function and requirement for this position.

POSITION QUALIFICATIONS

Competency Statement(s) 

• Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
• Achievement Oriented – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to act and show tenacity in case of obstacles or resistance.
• Communication – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy – Effective and efficient use of computers in the working environment. Including a strong understanding of Microsoft office suites and multiple CRM systems. Thorough understanding MS Excel functionality is required.
• Customer Focus – Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
• Delegating Responsibility – Allocate authority and/or task responsibility to appropriate people.
• Detail Oriented – Pay attention to the minute details of a project or task.
• Ethical / Integrity – Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be credible in the workplace.
• Goal Planning – Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal – Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Leadership Skills – Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
• Problem Solving – Identify problems and issues of varying complexities and find effective solutions within few guidelines.
• Relationship Building – Effectively build relationships with customers and co-workers.
• Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security – Supports and complies with safety and security requirements.
• Team Builder – Convince a group of people to work toward a goal.
• Time Management – Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• High School Graduate or General Education Degree (GED); and
• Related experience in inventory management, accounting and/or business analytics.

Experience

• Two plus years of experience in a supervisory capacity managing inventory and accounting; and
• Three to five years of experience in a professional customer service role; and
• Previous knowledge of customer service policies, procedures, and regulations in a business-to-business environment is helpful.

Computer Skills

• Computer literate in a Microsoft Windows environment with the ability to learn new software and application.
• Microsoft Excel – Advanced level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. Advanced Formula knowledge is preferred. 
• Microsoft Outlook – Advanced level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact lists.
• Microsoft Word – Advanced level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
• PowerPoint – Basic level. Must have the ability to perform functions such as creating presentations, adding new slides, saving a presentation, and previewing a presentation
• Internet Explorer or other web browsers – Intermediate level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searches. 
• Accurate 10-Key by touch, alphanumeric 

• Accurate typing skills, approximately 30 words per minute. 
• General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment. 

Certificates & Licenses 

• None Required

Other Requirements 

• Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
• Knowledge of measurements such as length, height, width, inches, feet, and meters
• Primary language used to perform this job is English. Bilingual in Spanish would be helpful.
• Some leadership experience preferred.
• Knowledge of measurements such as length, height, width, inches, feet, and meters. 
• Ability to work at heights, in confined spaces, and in various weather conditions.

• Be able to pass a pre-employment drug test and criminal background check.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand 

F 

10 lbs or less

N 

Walk 

F 

11-20 lbs

N 

Sit 

F 

21-50 lbs

N 

Handling / Fingering 

F 

51-100 lbs

N 

Reach Outward 

N 

Over 100 lbs

N 

Reach Above Shoulder 

N 

Push/Pull

Climb 

N 

12 lbs or less 

N 

Crawl 

N 

13-25 lbs 

N 

Squat or Kneel 

N 

26-40 lbs 

N 

Bend 

N 

41-100 lbs 

N 

Key

N (Not Applicable) 

Activity is not applicable to this occupation. 

O (Occasionally) 

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) 

F (Frequently) 

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) 

C (Constantly) 

Occupation requires this activity more than 66% of the time (5.5+ hrs/day) 

Other Physical Requirements 

• Vision (Near and far) 

WORK ENVIRONMENT

• This position is based in a corporate office environment. 

DISCLOSURE

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.