Environmental Protection Dispatcher

Introduction Your path in Dispatching with the State of Connecticut. EP Dispatcher → EP Lead Dispatcher Start. Stay. Grow The Connecticut Department of Energy and Environmental Protection (DEEP) is hiring two Environmental Protection Dispatchers within the Environmental Conservation Police (EnCon) Division of the Bureau of Outdoor Recreation (BOR) in Hartford. The Emergency Dispatch Center operates 24/7 and provides a vital communication link between DEEP operations, public safety agencies, and the public. Schedule Second Shift: Thursday through Monday, 3:00 pm – 11:00 pm Second Shift: Monday, Tuesday, and Wednesday, 3:30 pm – 11:30 pm Third Shift (Weekends): Friday 11:30 pm – Saturday 7:30 am Third Shift (Weekends): Saturday 11:30 pm – Sunday 7:30 am Benefits Comprehensive state employee benefits Access to state employee benefits overview page to explore available options Professional growth and development opportunities A commitment to supporting a healthy work/life balance Key Responsibilities Calm individuals in crisis Make split-second decisions Gather and relay information clearly, accurately, and rapidly in urgent situations Multi-task across phone, radio, and computer systems under stress Maintain composure in emergency scenarios Build and maintain cooperative working relationships Communicate clearly in spoken and written English Hear and discern multiple types of audible signals simultaneously Use computers, type efficiently, and navigate technology comfortably About Us The Connecticut Department of Energy and Environmental Protection (DEEP) is dedicated to conserving, improving, and protecting natural resources and the environment while expanding access to clean, reliable, and affordable energy. The Bureau of Outdoor Recreation includes the Parks, Environmental Conservation Police, and Boating Divisions. The mission of the State Environmental Conservation Police (EnCon) Division is to protect natural resources and promote public safety through education, outreach, and enforcement. Purpose of Job Class (Nature of Work) In the Department of Energy and Environmental Protection this class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection, other public safety agencies and the public. Examples of Duties Operates radio communication equipment and receives and dispatches radio messages on an assigned shift; Provides a communications link for personnel in the field or agency headquarters; Relays information and requests for assistance to appropriate jurisdictions; Operates computer equipment; Operates voter system to determine radio transmission capability; Advises other agencies on incidents of special concern; Dispatches emergency response teams of the agency; Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; Maintains initial incident report; Maintains written records and logs of shift activity; Interprets and relays information to field personnel; Contacts and may coordinate with agency units and/or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies; Interprets and applies state statutes and regulations pertaining to environmental protection issues; Independently responds to calls from the general public; Provides general information or referrals to the general public; Determines and evaluates whether emergency or non-emergency situations exist, prioritizes and takes appropriate action; May prepare reports; Performs related duties as required. Knowledge, Skill and Ability Knowledge of operating and monitoring communications equipment; state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement; terminology used in radio communications; laws, rules and regulations governing radio communications equipment. Skills: interpersonal skills; computer keyboarding skills. Ability to listen and communicate calmly, effectively and courteously with the public and emergency personnel in emergency and non-emergency situations; speak proper English and enunciate clearly; function and react calmly, effectively and efficiently under stress; determine priorities among multiple issues as well as analyze problems and take appropriate actions; exercise discretion in handling confidential information; follow oral and written instructions; maintain manual and electronic records. Minimum Qualifications One year of experience in dispatching and operation of communication equipment. Preferred Qualifications Experience with computer assisted dispatch (CAD), National Crime Information Center (NCIC), and CT On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems. Experience interpreting and applying conservation enforcement state and federal laws, statutes, regulations, and procedural guidelines. Experience managing competing deadlines and adapting to changing priorities in a work environment. Experience extracting information from individuals during emergency response communications. Experience making independent decisions while evaluating emergency and non-emergency response situations. Special Requirements Incumbents in this class must have and maintain certification as a Telecommunicator. Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Teleprocessing (COLLECT) systems within three months of appointment. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays. Character Requirements In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment. Physical Requirements A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision. Working Conditions Incumbents in this class may be required to work in tiring positions for long periods of time. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Acknowledgement As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. #J-18808-Ljbffr