Business Analyst

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is 100% onsite in Phoenix, AZ.

This position may require occasional travel, approximately 1–2 times per year.

The ideal candidate will be detail oriented, well organized, and have the willingness to do what it takes to advance the U-Haul Self-Storage Affiliate Network in the industry. The position requires active participation with interdepartmental managers and the ability to work with state and national self-storage associations in a combined effort to promote and grow USSAN.

Under the direction of the Director of the U-Haul Self-Storage Affiliate Network (USSAN), the Business Analyst is responsible for the daily communications regarding credit card chargebacks that are processed by customers of our affiliates. Furthermore, the Business Analyst is responsible for tracking and managing our business relationships with our state and national storage association groups. The Business Analyst will work with these associations to meet renewal deadlines, along with the registrations to attend both state and national events. The Business Analyst will meet routinely with the Director of USSAN to discuss expenses, marketing efforts, travel arrangements, and a host of other items that are critically vital to the growth of USSAN.

Responsibilities include, but are not limited to:

• Research forthcoming state and national self-storage events

• Assist HQ and field team members with registrations and event info

• Continuous competitor benchmarking

• Continuous market research

• Managing affiliate notifications regarding customer credit disputes

• Managing multiple email inboxes

Qualifications:

• Strong problem-solving skills

• Advance knowledge of Excel

• Proficient in Microsoft Word and Outlook

• Excellent written and verbal communication

• A sense of urgency in a fast-paced environment

• Ability to Multitask and keep detailed documentation

Education:

• Bachelor’s degree is preferred but not required

• Experience in the self-storage industry is preferred but not required

U‑Haul Offers:

• Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Onsite medical clinic for team members and eligible family members

• New indoor fitness gym (Midtown Phoenix campus)

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U‑Haul Kids Program

• 24‑Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on‑the‑job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U‑Haul University®

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• Company‑paid life insurance

• Voluntary life insurance options

• Short-Term and Long‑Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U‑Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U‑Haul Mothers Program (Paid maternity leave)

#LI-DJ1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.