Senior Benefits Analyst

Job Description

Job Description

We are looking for an experienced, data-driven Benefits Analyst to be responsible for the administration and oversight of the US Leave Programs (Short-Term Disability, Long-Term Disability, FMLA, State Leaves, etc.) for our active population. In this role, you are providing operational support to standard work, delivering standardized and self-service HR solutions, and driving digital transformation initiatives forward. You will have a significant impact on optimizing HR processes, enhancing employee experience, and driving HR's digital transformation journey, contributing to the success and effectiveness of operations. Ensure operations are compliant with current federal and state laws and regulations in the U.S. and Puerto Rico policies. Leads a range of projects that have high visibility and vary in scope and complexity for ongoing work operations, assist in wellness initiatives, supports benefit administration for acquired / divested employees, and supports the annual benefit enrollment process. Manages inputs to payroll including audits & reconciliations, partners with vendors for the operation of the various plans, interacts, and influences diverse internal key stakeholders, develops, and refines operating procedures, drives continuous improvement focusing on the key initiatives of an excellent user experience of right & fast.

Key Responsibilities:

Manage and administer leave programs to ensure compliance with federal regulations. Educate employees, HR, and supervisors about the process and applicability of all plans and regulations.

Provide precise end-to-end execution of HR services and processes to support strategic objectives.

Liaison with our third-party vendors supporting US leave administration for active population.

Partner with Legal and Corporate Compensation & Benefits leaders on executing total well-being initiatives – case and plan reviews, recommendations for communications, plan elimination, ensuring plan and participant data accuracy, etc.

Manage ServiceNow (SNOW) cases ensuring timely and accurate responses back to participants.

Build easy and intuitive processes to enable right and fast delivery of benefit solutions.

Research files, escalations, appeals, plan information, etc. leveraging multiple data sources, conducting data analysis, and communicating findings and recommendations to key stakeholders.

Recommend enhancements and simplification of existing systems, processes and procedures based on trends, feedback, and experience.

Assist in the coordination of communication materials, including those required for legal and compliance standards and review.

Ensures benefit processes are documented and opportunities for improvement are identified.

Leads and/or assists with root cause analysis and developing corrective action strategies.

YOU MUST HAVE:

3 years proficient knowledge in health and welfare benefit administration functions, including vendor interaction points, employee changes and qualifying events, appeals, STD, LTD, FMLA, etc.

3 years of project management experience, including excellent planning, time management, decision making, and organizational skills. Exposure to difficult or complex projects while managing multiple priorities.

M & A experience preferred.

Experience working in a shared services delivery role preferred.

Experience working with union benefit plans preferred.

Excellent analytical, statistical, and reporting skills.

Reporting and transaction experience with Oracle HCM and ADP Global View Payroll.

Case management experience with ServiceNow (SNOW).

WE VALUE:

Bachelor's Degree

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit