Care Coordination Program Manager

Job Description

Job Description

At St. Vincent Family Services, it's our job to help families build bright futures. Make it your job, too!

We offer competitive compensation based on education, experience, licensure, and internal equity, along with comprehensive benefits, 401(k) matching, and a generous PTO package.

These are just a few of the many reasons to join our team.

Summary

The Care Coordination Team Manager the programmatic supervision of the care coordination team and ensures the implementation of the specific program model. The Manager is primarily responsible for ensuring adherence to high fidelity wraparound model of care coordination, ensuring children, youth and family centered, high quality Trauma Informed services, positive outcomes, and satisfactory business results for the program serving children and families of a variety of socioeconomic, racial, ethnic, and cultural backgrounds. The Manager will develop a thorough understanding of local communities, demonstrate skill at developing working relationships with community agencies, and can identify potential community supports for development to assist teams working with families as part of a Child and Family Team (CFT). The Care Coordination Manager ensures the children, youth and families have a voice and choice in all coordinated care and services provided. The Care Coordination Manager will receive both Intensive and Moderate Care Coordination Training (ICC/ MCC) and Certification for High Fidelity Wrap Around (HFWA) services. The Manager will develop and implement training plans for care coordinators in their program and advocate on behalf of children, youth and families/caregivers and within systems of care; with schools, community agencies, and other providers, focused on adherence to high fidelity wraparound principles and care. The Manager will be a positive leader and contributing member of a team, complete intensive training to learn agency philosophy, model of care, and receive supervision to ensure successful care coordination activities and ensure the best possible outcomes for children and youth and families/caregivers. All St. Vincent Family Services team members are part of teams that support each other and must effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. This position reports to the Program Director.

Essential Duties and Responsibilities

• Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences
• Ensure that trauma informed care and evidence-based services are delivered.
• Remain current with research and training on best practices for serving youth and families through a Trauma Informed Care approach, and develop trainings as needed to support ongoing growth of Care Coordinators.
• Complete and maintain high fidelity wraparound training compliance.
• Participate in CFT meetings as appropriate.
• Maintains fidelity expectations and participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choice.
• Monitors program budgets relating to the operation of the assigned programs.
• Makes recommendations on budgets and maintains a flexible approach to ensuring budget adherence.
• Ability to assess needs in crisis situations and inform response supported by policy and procedures for responding to risk situations.
• Maintains paperwork and documentation as required by all accrediting, regulatory bodies, and payors and attends trainings and meetings to acquire required skills and competencies.
• Respects confidential information and follows all applicable policies and procedures. Ensures operations meet quality and compliance standards.
• Consistently exhibits and models professionalism in language, dress, and manner and develops and maintains trusting relationships as a collaborative team member.
• Is courteous in all interactions with children, youth, families/caregivers, and colleagues, collaterals, and partners and handles difficult situations in a professional and respectful manner.
• Is quality-focused, timely and exhibits a solid work ethic.
• Meets for weekly supervision with the Program Director and provides feedback, observations, and statistics as appropriate.
• May perform program duties, including holding cases and providing Care Coordination services during absence of regular staff.
• Assist Program Director with community marketing efforts and sustaining essential relationships both internal and external to the Agency that foster program growth, as applicable.
• Performs other duties as assigned.

Supervisory Responsibilities

• Provide supervision for 8 direct report care coordination team members scheduled at least biweekly.
• Conduct group supervision/team meetings on a weekly basis.
• Ensure completion of skill and competency-based training to supervise delivery of ICC and MCC.
• Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc. in accordance with OAC rule 5160-59-03.2 OhioRISE Care Coordination.
• Ensures coordination and adherence of on-call rotation, including being on-call to Care Coordinators as needed.
• Provide support and corrective feedback to team members to promote positive outcomes.
• Identify ongoing trainings needs and develop/facilitate training as appropriate to assist with ongoing employee development.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Develop and maintains schedules that ensure appropriate staffing levels and work completion.
• Manages absenteeism and timeliness issues with staff according to agency policies.
• Will monitor and address performance issues, and when required, will initiate coaching and counseling or formal disciplinary action as appropriate.
• Approve Time Sheets and PTO requests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Master’s Degree in Social Work, Counseling, Clinical Psychology, or related area of Human Services is required. Current Licensure in the State of Ohio (LSW, LPC or MFT) is required. Independent Licensure in the State of Ohio (LISW, LPCC or IMFT) is preferred. Minimum of two years’ experience working with children and families is required. Experience working in community-based services is preferred. Must have and maintain an acceptable driving record as required by the Agency’s auto insurance carrier. Valid Ohio driver’s license and current auto insurance is required.

Language Skills: Excellent verbal and written communication skills are a must. Must also have the ability to communicate with diverse audiences both internal and external to the agency.

Mathematical Skills: Basic mathematical skills required.

Technical Skills: Proficiency with Microsoft Office products to include Word, Excel, Access, and Outlook. Familiarity with Google Maps/ GPS. Ability to learn and utilize different technology systems, including an Electronic Health Record.

Reasoning Ability: Ability to multi-task and solve complex human relations matters.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and listen. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise level. Could be subject to loud verbal or displayed outbursts from potentially distressed children and/or parents seeking treatment. Building temperature may vary during each season and the work environment may be unseasonably cold or warm during the year. May work evenings and weekends. Schedule may be variable. Will work in various community environments, including client homes, schools, and daycare environments for the purpose of training, coaching, and monitoring of Care Coordination staff.