Teller Part-Time

Build Your Future Here Thinking of changing jobs or starting your career at a growing company with an award‑winning culture? We are on our journey to becoming the Best Community Bank in America. Our motto is "Working Together. Building Success." By joining Peoples Bank, you will help our clients reach their financial goals while you advance your own. Peoples Bank is one of the largest 150 banks in the United States, with 130 full‑service branch locations across Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also operate specialty finance offices in Minnesota, Missouri and Vermont. The bank prides itself on being a community bank devoted to improving local communities. The Peoples Bank Foundation has donated over $8 million to local organizations since 2003. Job Purpose This position provides excellent service to customers in accordance with Peoples Bank policies. The teller will open deposit accounts, process complex multi‑step teller transactions, sell bank products and services, assist with maintenance requests, and resolve customer service issues. The teller will uncover additional customer needs and refer them to the appropriate business partner, contributing to branch goals while delivering industry‑leading service. Job Duties Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times. Develop and retain the customer base, greet by use of name, know account ownership, and respond promptly with correspondence and problem resolution. Maintain a position of trust and confidentiality by keeping all customer business confidential. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability. Process complex multi‑step teller transactions. Research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources; follow up with customers on resolution. Initiate conversations to uncover customer needs, refer customers to platform associates within the branch, and meet established referral goals. Make sales calls via phone or Zoom to clients and/or prospects on a weekly basis to meet branch calling goals while recording activities in Salesforce. Consistently meet or exceed sales referral goals set by management; maintain a well‑developed working knowledge of the complete line of products and services offered. Maintain balancing and error records in line with policy and have the ability to find and correct outages, enlist help as needed for more difficult errors. Follow operational standards regarding security, risk management, and compliance. Consistently complete required training for all bank and branch policies and procedures. Meet scheduled working hours as designated by manager to ensure effective branch functionality. Meet Retail Branch Standards, including dress code. Perform special projects as assigned. Education, Experience and Job Skills High School Diploma or GED. Minimum 1‑year related work experience in customer service. Ability to work in a fast‑paced environment with high accuracy and close attention to detail. Proficiency in basic computer operations and standard applications, with the ability to learn job‑specific software quickly. Excellent verbal and written communication skills. Positive and professional attitude. Proven team player. Trustworthy and confidential behavior is essential. Daily reliable transportation. Role requires consistent standing; bending or squatting may be required for access to night drops, coin machines, vaults, ATM, etc. based on branch setup. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings, which may include overnight stays; travel is also required to fill in at other branches as needed. Equal Opportunity Employer Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process, or other inquiries. #J-18808-Ljbffr Peoples Bank