School Based Health Center Coordinator

Job Description

Job Description

GENERAL SUMMARY: The School Based Health Center Coordinator serves as a key member of the school-based health center team, supporting both clinical and administrative functions to ensure the smooth operation of services and delivering high-quality healthcare service. This role is responsible for direct patient care, front desk operations, vaccine management, office administration, and school coordination. 

 
ESSENTIAL JOB FUNCTIONS:
Clinical Responsibilities

• Assist healthcare providers with patient care, primarily responsible for taking vital signs, obtaining medical history, and preparing patients for exam/procedure.
• Perform routine laboratory procedures, including phlebotomy/venipuncture, urine specimen collection, capillary blood sampling, and other CLIA-waived testing.
• Administer immunizations, injections, and medication refills per provider orders.
• Assist with EKGs, obtaining cultures, removing sutures, and other procedural support as needed.
• Ensure proper infection control practices and maintain cleanliness of client care areas.
• Participate in referral and follow-up coordination for services not offered at the health center, including children seen in ER/urgent care.
• Maintain accurate patient records in the electronic health record (EHR) system.

Vaccine & Compliance Management

• Oversee all vaccine management in compliance with Vaccines for Children (VFC) and Michigan Care Improvement Registry (MCIR) guidelines.
• Ensure proper storage, handling, and inventory management of vaccines, including monitoring temperature logs.
• Maintain compliance with state and federal immunization regulations, ensuring accurate vaccine documentation and reporting.
• Educate patients and families about immunizations and obtain necessary consent documentation.
• Order vaccines and maintain records for audits and compliance reviews.

School & Patient Coordination

• Coordinate student scheduling in collaboration with school staff to minimize class disruptions.
• Arrange patient transportation and ensure seamless communication between the clinic and the school.
• Provide clear instructions to patients and families regarding appointments, follow-ups, and referrals.

Administrative & Reception Responsibilities

• Oversee daily operations of the medical office, ensuring a smooth and efficient workflow.
• Greet and communicate effectively with patients, families, clinicians, and school staff.
• Manage patient registration, data entry, scheduling, and follow-up calls.
• Answer and direct phone calls, screen inquiries, and take messages as appropriate.
• Process and maintain patient records, including updating consent forms, insurance, and demographic information.
• Ensure a high level of customer service and patient satisfaction.
• Maintain and order office and medical supplies, ensuring adequate stock and proper equipment functionality.
• Coordinate maintenance and repairs of office equipment and facilities.
• Maintain a safe, secure, and pleasant work environment.

OTHER RESPONSIBILITIES:

• Participate in chart reviews and other quality improvement (QI) initiatives to enhance patient care and clinic efficiency.
• Compile patient census data and prepare administrative reports as assigned.
• Ensure all documentation, data entry, and reporting meet regulatory standards.
• Other job-related duties as assigned.

QUALIFICATION STANDARDS:

• Graduation from an accredited Medical Assistant Program. 
• Requires one of the following certifications: ( certification requirement may be waived for initial job placement, with agreement to obtain certification within the first 6-month period.) Must complete the ongoing continuing education and/or applicable membership requirements to maintain active certification.
  • American Medical Technologists (AMT) [Registered Medical Assistant (RMA)]
  • American Association of Medical Assistants (AAMA) [Certified Medical Assistant (CMA)]
  • National Healthcareer Association (NHA) [Certified Clinical Medical Assistant (CCMA)]
  • National Center for Competency Testing (NCCT) [National Certified Medical Assistant (NCMA)]
  • National Association for Health Professionals (NAHP) [Nationally Registered Certified Medical Assistant (NRCMA)]
  • American Allied Health (AAH) [Registered Medical Assistant/AAH (RMA/AAH)]
• CPR certification required.
• Requires at least one-year clinical MA work experience
• Must have experience working with children/adolescents.
• Experience working in a school-based health care setting preferred.
• Must be skilled in taking vital signs/measurements, phlebotomy/venipuncture, and administering immunization/injections.
• Requires strong organizational and management skills with the ability to multitask efficiently.
• Basic computer skill required with Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
• Intermediate computer skill required with EHR/EMR/EDR/EPM software  
• The ability to understand and execute both oral and written orders.
• Must have communication and interpersonal skills to effectively interact with students, parents, school staff, and healthcare providers. 
• Must have a reliable vehicle, a valid driver’s license with a satisfactory driving record and a minimum insurance coverage or available transportation to travel for the purposes of required Health Center business. 

WORKING CONDITIONS:  

• Work is primarily performed in a school, office, or community environment with no unusual discomfort due to temperature, dust, noise, or exposure to hazardous materials.
• Requires physical activity including sitting, standing, walking and occasional lifting of children. 
• Possibility of exposure to infectious diseases.
• Risk Category A - Job functions involve exposure to blood, body fluids or tissues.

FUNDING SOURCE: This position is grant funded.

 
Note:  Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Requests for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position.

 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.