Hardware Operations Support Specialist

Job Description

Job Description

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role_

// We're looking for a Hardware Operations Support Specialist to join our Professional Services Field Operations team in Denver,CO.

This is a hands-on role supporting the full lifecycle of the transit hardware we deploy to customers across North America. You'll spend much of your time managing inventory, preparing hardware shipments, tracking assets and ensuring equipment is accurately documented before it reaches our customers.

As you become familiar with our products, you'll gradually take on more technical responsibilities, including configuring devices, diagnosing hardware issues and carrying out basic repairs. If you're naturally curious about technology and enjoy learning how things work, this role offers a great opportunity to develop practical technical skills while playing an important part in delivering successful customer deployments.

Location_
// This role is based full-time from our Denver, CO warehouse. While some flexibility to working remotely may be given on certain days, regular in person presence is expected.

Responsibilities_

Inventory & Asset Management

• Receive, inspect and organise incoming hardware deliveries

• Maintain accurate inventory records, including serial number tracking by customer and deployment

• Perform regular inventory counts and investigate discrepancies

• Keep warehouse storage organised, labelled and easy to navigate

• Ensure inventory data remains accurate across internal tracking systems

Order Fulfilment & Shipping

• Manage the lifecycle of internal fulfilment requests

• Pick, pack and prepare hardware shipments for customer deployments

• Label and package equipment to company and carrier standards

• Coordinate outgoing shipments while maintaining accurate shipping documentation

• Help ensure hardware reaches customers on time and in excellent condition

Hardware Support & Repairs

• Configure transit hardware prior to deployment

• Perform device diagnostics and basic hardware troubleshooting

• Learn to carry out component-level repairs, including soldering, under guidance

• Escalate more complex technical issues when needed

• Support continuous improvements to warehouse and repair processes

• Support installation planning processes and material procurement as required

About You_

// You don't need an electronics background to be successful in this role.

We're looking for someone who enjoys practical, hands-on work, takes pride in being organised and pays close attention to detail. Much of this role depends on accuracy, consistency and following processes well.

You'll likely be successful if you:

• Are highly organised and naturally detail-oriented

• Enjoy working with processes, documentation and keeping accurate records

• Like practical, hands-on work and solving problems

• Have a genuine interest in hardware or technology and want to develop your technical skills

• Can stay on top of your own workload and work independently when needed

• Communicate clearly and work well with colleagues across different teams

• Are comfortable using spreadsheets or inventory management systems

• Hold a valid driver's license

• Can meet the physical requirements of a warehouse-based role, including standing for extended periods, safely lifting and moving hardware or boxes weighing up to 50 lbs, and using equipment such as pallet jacks

• Some travel may be required

Nice to Have_

• Previous experience in inventory, warehouse, logistics or fulfilment operations

• Experience working with hardware, electronics or repairs

AI at Masabi_

// We're increasingly using AI tools to improve the way we work. You don't need professional AI experience, but we're looking for someone who's curious, open to learning, and comfortable exploring new tools that can improve productivity and problem solving.

Some Of Our Benefits_

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation

• Private Healthcare and Life Insurance via Trinet

• Menopause support

• Training allowance of up to $1000 per year

• Enhanced family leave

• Fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?

Compensation Range: $46K - $57K