Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in May 2018 and currently lead a close-knit team of three. I graduated from SUNY Oswego with a degree in Operations Management and began my career with Enterprise Rent-A-Car before becoming an Account Manager with Hertz. In that role, I worked closely with claims centers, local branches, repair shops, and State Farm agents, which ultimately introduced me to the agency opportunity and led me to open an office of my own.

Being involved in our community is a huge part of who we are. My team and I serve as Chamber of Commerce Ambassadors, and I'm a member of the American Business Women's Association. We also volunteer with United Way's Day of Caring & Action and proudly support Vestal youth sports, school athletics, and community events like the Summer Celebration, Movie Night at the Park, Splash Bash, and Challenger League.

Our agency offers 15 days of PTO within your first year, a Simple IRA with a 3% employer match, paid major holidays, your birthday as a paid holiday, licensing reimbursement, and a strong commitment to work-life balance.

Our office is community-focused, supportive, and built around working together. We're looking for team members who want to contribute, grow professionally, and become part of an agency that genuinely values its team and the community we serve.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Alexa Langeland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.