IT Specialist

IT Specialist I/IIThe City of West Sacramento is seeking a skilled, innovative, and service-oriented IT Specialist I/II to lead enhancement and support efforts for Accela Civic Platform and Citizen Access ("ACCELA"), the City's enterprise permitting and land management system. ACCELA is a mission-critical platform that supports a wide range of City services, including permit processing, code enforcement, development review, and business licensing. This position reports to the Information Technology Business Services Manager. It is a key member of the City's IT Division, which includes Technical Services, Data & Development Services, Client Services, GIS, and Enterprise Applications. The IT Specialist I/II will work closely with staff across departments—particularly within Community Development—to ensure ACCELA continues to evolve into a powerful, user-friendly, and reliable tool that supports City operations. This is a unique and rewarding opportunity for a motivated IT professional to help shape the future of digital services in the City of West Sacramento. By bringing ACCELA expertise in-house, the City aims to deliver more efficient, responsive, and innovative public services, building a smarter, more connected local government for both staff and residents. This position supports enhancements, system/data scripting, and reporting requirements, and makes recommendations to implement improved functionality to support the City's mission and community goals. The ideal candidate will bring a collaborative spirit, a passion for innovation, and a commitment to public service. This role provides an opportunity to directly influence how the City delivers services to residents and businesses by leveraging technology to enhance efficiency, transparency, and community engagement.Responsibilities:Serve as a technical lead for ACCELA system configuration, development, and support.Collaborate closely with Community Development and other departments to implement custom workflows, streamline business processes, and write custom reports.Support data integration, reporting, and enhancements; and recommend or deploy new functionality aligned with the City's strategic IT roadmap.Act as a cross-departmental liaison, translating business needs into technical solutions and providing proactive system support and innovation.Contribute to citywide IT initiatives where ACCELA intersects with broader technology strategies.The ideal candidate will possess strong technical expertise in ACCELA configuration, administration, and support, with a proven ability to deliver innovative permitting solutions that streamline business processes and improve service delivery. Candidates should bring analytical and creative problem-solving skills to enhance and optimize the City's permitting systems for internal users and the community.