Installation Technician II

Installation Technician Level 2

An Installation Technician Level 2 shall perform for a physical security company with a national customer base. This role often involves being hands-on, ensuring that all equipment is installed according to company specifications while maintaining excellent communication with both the team and the customer. This position is responsible for the installation of integrated intrusion detection, access control, fire alarm, and high-resolution IP video surveillance systems to include locations such as banks, government agencies, government contractors, SCIF's, schools, places of worship, jewelry stores, and other commercial businesses nationally.

Responsibilities:

• Installation and Setup-Install security systems including CCTV, access control, alarm systems, and other physical security equipment.
• Perform complex cabling and wiring tasks, ensuring neatness and adherence to electrical codes.
• Set up devices, including cameras, DVRs, NVRs, and control panels, ensuring they are properly configured and connected.
• Perform on-site software and hardware installations, including the setup of devices and integration with existing systems.
• Mount and position of equipment according to blueprints, floor plans, or client specifications.
• Testing and Commissioning-Perform system testing and commissioning to ensure all components are working together as expected.
• Diagnose and troubleshoot issues during the installation process, ensuring all equipment is fully functional.
• Verify connectivity and proper functionality of alarm systems, camera feeds, access control devices, and other security components.
• Ensure all systems are compliant with customer requirements and industry standards.
• Maintenance and Support-Conduct scheduled maintenance and upgrades on security systems.
• Provide technical support to customers, responding to service requests for system troubleshooting and repairs.
• Identify and resolve issues in hardware and software, including network connectivity problems or device malfunctions.
• Documentation and Reporting-Create and maintain detailed installation reports, including system configuration settings, device locations, and test results.
• Provide as-built documentation outlining system layouts and configurations.
• Keep records of service calls and maintenance activities, noting any repairs or adjustments made.
• Ensure proper inventory management of parts and tools, updating records of equipment usage and replacement parts.
• Customer Relations and Training-Interact with clients in a professional manner, providing system demonstrations and basic operational training.
• Address customer questions or concerns regarding systems and offer expert advice as needed.
• Collaborate with customers to ensure installations meet their needs and expectations.
• Train entry-level technicians on proper installation techniques, safety protocols, and system operations.
• Safety and Compliance-Follow all safety protocols and ensure compliance with company and industry standards for electrical work, system installations, and safety.
• Adhere to local, state, and national regulations, ensuring installations meet code and licensing requirements.
• Perform risk assessments to identify potential hazards and take corrective actions to mitigate risks.
• System Upgrades and Integrations-Assist in system upgrades and new technology integrations, such as expanding or modernizing existing security infrastructures.
• Work with advanced systems like biometric access control, AI-enabled cameras, or integrated alarm systems.
• Supervision and Leadership-Lead installation teams on more complex projects, ensuring quality control and adherence to timelines.
• Provide guidance and mentoring to junior technicians, helping them troubleshoot and refine their skills.
• Serve as the on-site lead, coordinating with project managers and client representatives.
• Equipment Knowledge and Skill Development-Stay up-to-date with the latest security technology trends and product offerings and maintain certifications installing and maintaining modern security systems.
• Maintain and calibrate tools and equipment, ensuring all installation gear is in good working order.

Qualifications:

• Prior experience in security systems preferred.
• Ability to travel nationally to different job sites based on client needs.
• Ability to manage and adhere to project schedules.
• Coordinate with other teams or contractors to ensure efficient project execution.
• Must have a valid driver's license-required.
• High School Diploma or GED-preferred.
• A+ certification preferred.
• BICSI Installer 1 Certificate preferred.
• Ability to walk 1.0 mile.
• Ability to lift & carry up to 50 lbs.
• Must be able to pass federal background check and any required industry related licensing / certification requirements as needed.
• Physical Requirements: Ability to walk 1.0 mile. Ability to lift 50 lbs.